Sales Operations Manager

About the Role

Key Responsibilities

• Manage and monitor day-to-day sales operations.
• Lead, supervise, and motivate the sales team to achieve targets.
• Track daily, weekly, and monthly sales performance.
• Prepare and review MIS, sales reports, dashboards, and performance reports.
• Monitor leads, conversions, follow-ups, orders, and revenue.
• Develop and improve sales processes and operational workflows.
• Coordinate with HR and management on recruitment, training, and team performance.
• Identify performance gaps and implement corrective action plans.
• Monitor CRM data and ensure accurate follow-up and data entry.
• Conduct regular team reviews and performance meetings.
• Prepare sales forecasts and provide management with business insights.
• Handle escalations and resolve operational issues efficiently.

Requirements

• Requires 3–7 years of experience in sales operations, sales management, telecalling, healthcare, Ayurveda, FMCG, or a related industry.
• Requires proven experience managing sales teams and achieving targets.
• Requires strong leadership and team-management skills.
• Requires knowledge of MS Excel, MIS, CRM, and sales reporting.
• Requires strong analytical and problem-solving abilities.
• Requires excellent communication and interpersonal skills.
• Requires the ability to work in a target-driven environment.
• Ayurveda, healthcare, or FMCG sales experience is preferred.

Key Skills

• Sales Operations, Team Management, Sales Target Management, MIS Reporting, CRM, MS Excel, Sales Forecasting, Performance Management, Lead Management, and Process Improvement.

Compensation

• The description lists compensation of ₹32,000–₹50,000 per month.
• The posting also lists annual pay of ₹384,000–₹600,000 per year.

Workplace

• Work location is stated as in person in Sant Nagar, Burari, Delhi.