Sales Manager - Leisure

Role overview

Company and property

Responsibilities

• Develop and implement leisure sales strategies to achieve revenue and occupancy targets.
• Prospect and secure new leisure accounts and maintain relationships with agencies, tour operators, wholesalers, and DMCs.
• Negotiate contracts, rates, packages, and promotional agreements.
• Promote accommodation, dining, leisure facilities, and guest experiences.
• Conduct sales calls, client visits, presentations, property inspections, and trade events.
• Monitor markets, competitors, seasonal demand, and destination developments.
• Maintain sales records and prepare reports, forecasts, and market updates.
• Collaborate with Revenue, Reservations, Marketing, Front Office, and Operations teams.
• Coordinate promotions, familiarization trips, partner activities, booking processes, and client service.
• Handle client inquiries, feedback, and complaints and comply with company and brand standards.

Qualifications

• Proven leisure sales experience is preferred, particularly in luxury hotel or hospitality settings.
• Strong knowledge of Dubai’s leisure, tourism, and travel-trade market is required.
• Established relationships with travel agencies, tour operators, wholesalers, and DMCs are required.
• International leisure-market experience is advantageous.
• Sales target achievement, negotiation, presentation, communication, and relationship-building capabilities are required.
• Business development, account management, organization, and time management skills are required.
• Microsoft Office and hotel sales or CRM systems proficiency is required.
• Professional fluency in English is required; additional languages are advantageous.
• The role requires flexibility to attend trade events, client meetings, and networking functions.

Work activities

• The role includes client visits, property inspections, trade shows, roadshows, sales missions, and networking events.
• The role operates across the hotel, local Dubai market, and international leisure markets.