Sales Manager (Acoustics) – West

In partnership with the Business Development Manager, implement business and marketing plans to achieve sales targets and revenue objectives for acoustics

Demonstrate exceptional sales and business acumen to identify market opportunities, competitive positioning, research customer (HCP + end consumer) needs and generate sales/secure orders

Make presentations regarding products, promotional/public relations, and account plans

Establish, develop and foster relationships with all relevant HCPs and key people in an account within the territory to ensure Cochlear is the preferred brand

Build and leverage relationships with current and potential HCP / Account in order to achieve sales targets while delivering high quality of Customer Experience

Identify new clinical partners to support strategic initiatives

Ensure that all sales activities within assigned territory/account(s) are conducted in a manner that is fully compliant with Company policy and local laws and regulations

Provide market intelligence and competitive information, which can be utilised in developing effective ways to approach current and potential customers

Maintain a completely professional image when representing Cochlear APAC

Demonstrate and include principles of Value Selling strategic planning and sales

Partner with the Customer Service and Operations teams to ensure all account requirements, queries and complaints are handled quickly and efficiently

In collaboration with CI peers in the sale team, develop sales plans and implement sales activities

Prepare and submit sales reports and sales forecasts on timely basis

Maintain CRM system (Salesforce) with appropriate customer data, ensuring the system is updated in real-time with accurate information

Leverage recipient data to consistently drive volunteer activities based on business needs

Actively work with recipients to grow and build on advocacy for the territory

Ensure the satisfaction of new customers to continue the growth of volunteer network

Partner cross-functionally with key business areas (Marketing) to ensure successful execution of events

Collaborate with Health Care Professionals (HCPs) to develop and improve the necessary infrastructure to support and build advocacy in the region

Build and maintain relationships with the volunteer network

Partner with clinics to open new clinics to help support grow the market

Monitor and assess the quality of services provided by surgeons, OR teams, audiologist and therapist, and address any training needs or implement interventions to fulfil needs

Ensure OR staff are trained to support Cochlear surgeries, including the use of BAHA capital equipment and instruments

Enable the HCPs to know the importance of Early Intervention and are equipped to provide the best outcomes for the customers

Provide surgical support in the OR for Cochlear procedures during the start-up phase and an on-going basis as necessary

Monitor and assess quality of services provided by surgeons and O.R. teams, and address any training needs or implement interventions

Ensure O.R. staff are trained to support Cochlear surgeries, including the use of BAHA capital equipment and instruments

Develop a thorough knowledge of Cochlear acoustics products and a sound knowledge of target customer/patient base, including:

Cochlear acoustics hearing solutions;

Patient candidacy criteria;

Patient referral, selection and evaluation processes

Surgical, clinical and technical product knowledge

post implantation best practices

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.