Customer Engagement Associate

If you are a cochlear implant recipient , you know what it is like to have questions, weigh your options and make a life-changing decision.

Now, your experience could help another person or family navigate their choices with greater confidence.

We are looking for a Customer Engagement Associate to join our team in a 1-year, fixed-term, office-based role in Mumbai .

Speak with adults experiencing hearing loss and families of children with hearing loss, over the phone or virtually , to understand their challenges and needs.

Draw on your own experience to connect, guide and help them navigate their options .

Stay connected with candidates and support them as they consider their next steps.

Connect suitable candidates with a Cochlear representative in their city for further guidance and support.

We’re especially keen to hear from Cochlear implant recipients who enjoy connecting with people, communicate with empathy and confidence, and would like to use their own experience to make a difference in someone else’s life.

Check out the job description to know more about the role!

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.