Sales Manager

Role Overview

Key Responsibilities

• Identify, develop, and secure new business across corporate, government, leisure, and group market segments.
• Manage and grow assigned key accounts while maintaining long-term client relationships.
• Conduct sales calls, client meetings, site inspections, and presentations.
• Negotiate corporate agreements, group contracts, and room rates within approved commercial guidelines.
• Achieve monthly, quarterly, and annual sales targets and contribute to hotel revenue objectives.
• Prepare proposals, quotations, and contracts tailored to client requirements.
• Coordinate confirmed business with Revenue, Reservations, Front Office, and Food and Beverage teams.
• Monitor market trends, competitor activity, and customer needs to recommend sales strategies.
• Represent the hotel at exhibitions, networking events, trade shows, and industry functions.
• Maintain client records, sales activities, account production, and pipeline updates using CRM and hotel systems.
• Prepare weekly sales reports, forecasts, and business updates for the Director of Sales and Marketing.
• Ensure compliance with IHG brand standards, hotel policies, and commercial procedures.

Requirements

• Bachelor's degree in Business Administration, Sales and Marketing, Hospitality Management, or a related field.
• Three to five years of experience in hotel sales, including at least two years in a four- or five-star hotel.
• Strong knowledge of corporate, government, leisure, and group sales segments.
• Excellent negotiation, communication, presentation, and relationship-building skills.
• Strong commercial awareness and ability to achieve sales targets and revenue goals.
• Proficiency in Microsoft Office and hotel sales systems such as Delphi, Opera, or similar CRM platforms.
• Excellent command of English; Arabic is an advantage.
• Ability to work independently while managing multiple accounts and deadlines.

Brand and Hotel Context