Sales Executive (SAAS)
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Key skills for this role
About the Role
Job Responsibilities: Lead Generation & Qualification Identify and prospect potential clients (via cold calls/emails, networking, inbound leads) in assigned sectors or geographic territories.
Key Skills for This Role
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Lead Generation & Qualification
- Identify and prospect potential clients (via cold calls/emails, networking, inbound leads) in assigned sectors or geographic territories.
- Use CRM tools to manage a pipeline of leads, track activities, follow up diligently.
- Qualify leads: understand their business needs, pain points, decision-making process, budget, timing, etc.
Solution Selling & Product Demonstrations
- Understand the features, benefits, and differentiators of Right Now, as well as complementary Holouly products (MDAWEM, ETEPS) when relevant.
- Conduct product demos/presentations to prospective clients, conveying value propositions for their specific operational needs (real-time analytics, engagement, workflow automation, etc.).
- Tailor proposals to client needs, engage in negotiations (pricing, scope, integration, support) in collaboration with BD manager.
Collaboration With Internal Teams
- Work with Product Owners, Design Lead, Data Engineers / Data Analysts to clarify client requirements and ensure promises made during sales can be delivered.
- Liaise with Technical Support Lead to ensure clients understand support scope, SLAs, escalation path.
- Coordinate with Engagement Consultants and Chief Engagement Unit Manager for onboarding, training, and ensuring early usage/adoption.
Meeting Sales Targets & Quotas
- Achieve or exceed monthly / quarterly / annual sales targets as set by management.
- Maintain and grow pipeline to ensure continuous flow of opportunities.
- Track sales metrics (number of leads, conversion rates, average deal size, sales cycle length, etc.).
Customer Relationship Management & Retention Input
- Build and maintain positive relationships with customers, ensuring satisfaction, trust, and transparency during the sales process.
- After closing, ensure good transition to customer success/engagement teams; monitor early usage and work with Engagement Consultants to follow up.
- Collect feedback from customers about product strengths, challenges; pass these insights internally to product/design/data teams.
Market & Competitive Intelligence
- Monitor competitors’ offerings, pricing, features, go-to-market tactics.
- Capture market feedback: customer needs, trends, potential gaps.
- Report findings to BD Manager / Product team to inform product roadmap, competitive positioning, pricing strategy.
Administrative & Reporting Duties
- Use CRM/tooling for tracking all sales activity, forecasts, proposals, follow ups.
- Prepare regular reports on sales performance, pipeline health, forecast vs. actuals.
- Maintain accurate records for quotations, contracts, customer information.
Requirements
- +4 Years of Experiance
- Skills & Competencies* Excellent communication, presentation, persuasion, and negotiation skills.
- Strong listening skills: ability to understand customer business challenges and tailor solution accordingly.
- Self-motivated, goal-oriented, resilient; ability to handle rejection and keep pushing.
- Organized, able to manage multiple leads/opportunities simultaneously; good time management.
- Analytical mindset: able to monitor metrics, interpret data (for example, conversion rates, sales cycle durations) and adjust approach.
- Good understanding of SaaS business models, recurring revenue, contract terms.
- Technical / Domain Knowledge* Basic understanding of real-time data / analytics / dashboards / integration needs, to communicate credibly with clients.
- Familiarity with CRM software (e.g. HubSpot, Salesforce) and sales tools for proposal generation, meeting scheduling, pipeline tracking.
- Comfortable leveraging support from internal teams (product, design, technical) to provide technical or feature clarifications.
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