Customer Success Intern
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Key skills for this role
About the Role
Talent 360 is seeking a Customer Success Intern to support clients with Mohasby services. The role involves responding to inquiries, onboarding clients, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Support clients throughout their journey with Mohasby services
- Respond to customer inquiries and ensure timely resolution of issues
- Follow up with clients to ensure satisfaction and service quality
- Coordinate between clients and internal accounting/operations teams
- Help onboard new clients and guide them through our processes
- Maintain and update customer records in the CRM system
- Identify customer needs and suggest improvements to enhance experience
- Assist in preparing reports on customer feedback and satisfaction
- Support the team in improving retention and engagement strategies
Requirements
- Bachelor degree in Accounting or related fields
- Strong communication and problem solving skills
- Customer first mindset and positive attitude
- Ability to multitask and stay organized
- Good command of Arabic and English
- Basic understanding of accounting or SaaS services
Full Job Posting
Responsibilities
- Support clients throughout their journey with Mohasby services.
- Respond to customer inquiries and ensure timely resolution of issues.
- Follow up with clients to ensure satisfaction and service quality.
- Coordinate between clients and internal accounting/operations teams.
- Help onboard new clients and guide them through our processes.
- Maintain and update customer records in the CRM system.
- Identify customer needs and suggest improvements to enhance experience.
- Assist in preparing reports on customer feedback and satisfaction.
- Support the team in improving retention and engagement strategies.
Requirements
- Bachelor degree in Accounting, or related fields, fresh graduates are welcome to apply.
- Strong communication and problem solving skills.
- A customer first mindset and positive attitude.
- Ability to multitask and stay organized.
- Good command of Arabic and English is preferred.
- Basic understanding of accounting or SaaS services.
Benefits
- Training and mentorship from experienced professionals.
- Opportunity to develop your business and communication skills.
- Potential for future career growth within the company.
- A collaborative and supportive work environment.
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