Sales Engineer

Role Overview

Responsibilities

• Provide solutions to complex technical issues in a pre-sales capacity.
• Provide proof-of-concept services and help clients plan and implement Trend Micro products.
• Channel customer-driven feature requests to Product Management.
• Participate in alliance projects, vendor and customer relationship building, and product beta testing.
• Troubleshoot complex software and network issues and maintain product knowledge.
• Assist with the knowledge base, product training, best-practice sharing, and Sales Engineer readiness.
• Travel regionally about 30–35% for presentations, events, and emergency on-site support.

Qualifications

• Candidates may be early in their career or may have experience as a cybersecurity architect, developer, network engineer, systems engineer, or similar professional.
• 3+ years of Sales Engineering and/or professional services experience is desirable.
• 3+ years of experience with computer software or systems, including security products, is desirable.