Customer Success Technical Advisor

3. Operational Excellence & Leadership

SKILLS & QUALIFICATIONS

• Experience: 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.
• Domain Expertise: Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies.
• Technical Depth: Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).
• Strategic Communication: Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.
• Analytical Mindset: Highly process-oriented with a passion for digital organization, documentation, and technical reporting.
• Education: Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred.
• Certifications: Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

BENEFITS OF BEING A TRENDER

• We take employee wellbeing seriously. At Trend, you will have access to Medical Insurance, Mental Health Support through access to EAP, Gym reimbursements, Paid Parental Leave etc.
• At Trend Micro, we embrace diversity, equity and inclusion. We believe that our people are our greatest asset and we understand the importance of bringing diverse perspectives, approaches and experiences to our team. We are committed to building and supporting an inclusive workforce that truly reflects our global business and encourages people from all backgrounds to apply.
• We’re proud to be recognised as a Great Place to Work®, a testament to our commitment to fostering a positive, inclusive, and empowering workplace culture.
• #LI-AD1
• We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.