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Key skills for this role
Hire, onboard, and coach a team of SDRs into consistent pipeline producers
Set the KPIs—activity, meetings booked, pipeline sourced; ensure targets are consistently met
Design and sharpen outbound and inbound sequences based on what the data says is working
Partner with Marketing on lead quality, campaign strategy, and messaging
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Run regular call reviews, email reviews, and live coaching
Track and analyze SDR team performance; report on pipeline impact to Sales leadership
Build the promotion path: identify who's ready for AE and get them there
Own the SDR playbook and the tooling stack behind it
Champion a culture of accountability, learning, and high performance
3+ years managing SDR or Business Development teams, ideally in a B2B SaaS environment
Proven track record of exceeding pipeline and meeting-setting goals
Strong coaching, mentorship, and leadership skills
Deep understanding of outbound prospecting best practices (phone, email, LinkedIn, social selling)
CRM and sales engagement tool expertise (e.g., Salesforce, Apollo, Gong, ZoomInfo)
Strong data orientation — comfortable using metrics to drive decisions
Excellent communicator, highly organized, and detail-oriented
Thrive in a fast-paced, early-stage environment
Preferred:
Experience in Enterprise SaaS or AI-focused companies
Background in building SDR-to-AE career paths
Familiarity with Account-Based Marketing (ABM) strategies
Level AI is an AI customer-experience platform helping enterprise contact centers analyze interactions and automate quality assurance.
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Mid · 3+ years experience
Onsite
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