ashby
Technical Account Manager
Level AI
Remote, USA
Full-time
Mid · 3+ years experience
Remote
Discovered 2 days ago
Large Language Models (LLMs)AINLPSaaSAI CX CCaaS
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Large Language Models (LLMs)AINLP
Key Skills for This Role
Large Language Models (LLMs)AINLPSaaSAI CX CCaaS
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Technical Account Manager
Level AI, a Series C startup founded in 2019 and headquartered in Mountain View, California , is transforming customer engagement by turning contact centers into strategic assets. Our AI-native platform , powered by cutting-edge technologies like Large Language Models (LLMs) , delivers deep, actionable insights from customer interactions. This empowers organizations to enhance customer experience, optimize operations, and drive growth . Continuously evolving with the latest AI advancements, Level AI stands as the industry’s most adaptive and forward-thinking solution for modern customer intelligence.
Key Responsibilities
- Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
- Understand customer business goals and technical requirements, providing strategic guidance on best practices and AI-driven solutions.
- Collaborate with engineering and product teams to relay customer feedback and influence roadmap decisions.
- Troubleshoot technical issues and provide proactive solutions to improve platform performance and user experience.
- Conduct regular business reviews, provide insights from customer interactions, and drive value realization.
- Develop and maintain strong relationships with key stakeholders to ensure long-term customer success and retention.
Qualifications & Skills
- 3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
- Strong understanding of AI, NLP, and cloud-based SaaS solutions.
- Excellent communication and relationship-building skills, with the ability to explain complex technical concepts to non-technical audiences.
- Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
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