Sales Coordinator

Overview

Sales Coordinator - Projects

Sales Support & Order Management

• Create and manage customer quotations with accuracy and timeliness
• Prepare customer sales orders and route them for sales team authorization
• Send approved customer orders to the purchasing team for supplier coordination
• Manage sample orders, including tracking availability, delivery status, and returns
• Collaborate with the sales team to gather key order details and ensure smooth handover

Customer Service & Relationship Management

• Manage new customer account creation and related documentation
• Maintain organized and up-to-date customer records, including quotations, purchase orders, sales orders, delivery notes, and receipts
• Handle customer complaints and manage aftersales follow-up
• Monitor customer payment timelines and escalate delays when needed

Inventory & Fulfilment Coordination

• Liaise with the warehouse to confirm product availability and readiness for sale
• Review daily and weekly sales batches and share invoices and delivery documents with the accounts team

Compliance & Process Adherence

• Prepare warranty documents and compile operation and maintenance manuals
• Ensure proper documentation and adherence to internal systems and approval processes

Cross-Functional Coordination

• Work closely with sales, finance, and warehouse teams to ensure seamless order flow
• Coordinate with the accounts team on Letters of Credit, ensuring clarity and commercial alignment with suppliers

Projects & Business Support

• Support special assignments and business initiatives as requested by management
• Contribute ideas to improve processes, efficiency, and overall customer experience

What You’ll Bring

• Fluent in English and Arabic with strong written and verbal communication skills
• Strong organizational skills with the ability to manage high volumes of orders and follow-ups
• Proactive and solution-oriented mindset with the ability to improve workflows
• Customer-focused approach with strong relationship management skills
• Ability to handle complaints, aftersales issues, and payment follow-ups professionally
• Collaborative team player with a proactive and supportive attitude

What We’re Looking For

• Bachelor’s degree in business administration or a related field
• 3–5 years of relevant experience in sales coordination or customer service
• Strong ability to review client specifications and product data sheets
• Experience working in a multicultural environment
• Proficiency in Microsoft Excel and strong overall computer skills

Why Join Us?

• Learning, Development & Performance Excellence – access to eLearning, educational programs, and personalized development plans designed to support career growth. Our structured journeys are supported by an AI-driven talent management system that connects performance and potential directly to rewards
• Wellbeing & Coaching – on-demand mental health coaching and benefits that support balance and resilience
• SARA Cares – initiatives that extend to education and other human-centered benefits beyond work
• *All benefits and programs are subject to company policy and eligibility criteria*
• Apply now and make it happen!