Customer Experience Coordinator (Emirati National)
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Key skills for this role
About the Role
SARA Group seeks a Client Experience Coordinator to join their Customer Experience team in Dubai. You will coordinate clienteling services, maintain client records, and support bilingual communications in Arabic and English.
Key Skills for This Role
Responsibilities
- Maintain and update live client trackers, ensuring records are accurate and up to date in real time
- Coordinate and schedule clienteling services, including styling appointments and table setting services, while managing timelines and lead times
- Support bilingual client communications in Arabic and English, ensuring messaging is professional, accurate, and aligned with brand voice
- Partner with the sales team to deliver customer experience benefits and ensure clients receive the services and experiences they are entitled to
- Maintain clean and reliable client data by validating information and preventing duplicate records
- Respond to client inquiries regarding services, appointments, and customer experience programs in a timely and professional manner
- Identify opportunities to improve processes, service delivery, and the overall customer experience
Requirements
- Bachelor's degree or Diploma in Hospitality, Business Administration, Marketing, or related field
- 1–3 years of experience in customer service, retail, hospitality, client experience, or coordination roles
- Excellent written and spoken communication skills in Arabic and English, with strong written Arabic for client communications
- Comfortable using Microsoft Excel, PowerPoint, spreadsheets, trackers, and basic design or document tools such as Canva and PDF editors
- Strong interpersonal skills with a customer first mindset and high level of accuracy and attention to detail
Full Job Posting
Overview
- The Client Experience Coordinator position is part of our Customer Experience team, dedicated to creating meaningful and personalized experiences for our clients.
- Working closely with internal teams and customers, you will help coordinate clienteling services, maintain accurate records, and ensure every interaction reflects the premium service standards of the SARA brand.
What You'll Do
- Maintain and update live client trackers, ensuring records are accurate and up to date in real time.
- Coordinate and schedule clienteling services, including styling appointments and table setting services, while managing timelines and lead times.
- Support bilingual client communications in Arabic and English, ensuring messaging is professional, accurate, and aligned with our brand voice.
- Partner with the sales team to deliver customer experience benefits and ensure clients receive the services and experiences they are entitled to.
- Maintain clean and reliable client data by validating information and preventing duplicate records.
- Respond to client inquiries regarding services, appointments, and customer experience programs in a timely and professional manner.
- Identify opportunities to improve processes, service delivery, and the overall customer experience.
What We're Looking For
- Bachelor’s degree or Diploma in Hospitality, Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service, retail, hospitality, client experience, or coordination roles.
- Excellent written and spoken communication skills in Arabic and English, with strong written Arabic for client communications.
- Comfortable using Microsoft Excel, PowerPoint, spreadsheets, trackers, and basic design or document tools such as Canva and PDF editors.
- Strong interpersonal skills with a customer first mindset and a high level of accuracy and attention to detail.
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