Sales Application Support Engineer

Partner with Sales Managers and customers to understand their products, processing challenges, and goals to define application requirements, and recommend TOMRA solutions that best meet customer needs

Serve as a trusted technical advisor throughout the pre-sales process, providing application expertise and engineering support to support new business opportunities

Conduct machine demonstrations, customer trials during sales presentations, and proof-of-concept testing in both TOMRA facilities and customer environments

Design, coordinate, and execute application tests to evaluate machine performance, validate solutions, and identify opportunities for optimization

Analyze test and operational data, develop technical recommendations, and prepare clear reports that support customer decision-making and sales activities

Troubleshoot, maintain, repair, and optimize sorting equipment to ensure accurate testing, demonstration results, and application performance

Own and maintain application knowledge and machine performance standards, ensuring application packages, best practices, and performance documentation are available to support Sales, Service, and Customer Solution Delivery teams

Create and maintain technical documentation, including application reports, test results, recommendations, training materials, and procedures to support customer projects and internal knowledge sharing

Support machine installations, commissioning activities, customer training, and performance validation when required

Provide technical consultation and application support to internal stakeholders including Sales, Service, Project Management, Product Management, and Global Solutions teams

Partner with Global Solutions, Product Management, R&D, and Engineering teams to enhance application performance, identify product improvements, and develop innovative customer solutions

Identify opportunities to improve machine performance, application outcomes, reliability, and customer value through creative problem-solving and engineering solutions

Maintain customer-ready demonstration and test environments, ensuring equipment is operating safely and effectively to support testing and sales activities

Build strong working relationships with customers and internal stakeholders through effective communication, responsiveness, and professional technical support

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Electromechanical Engineering, or a related engineering discipline required. Equivalent combinations of education, technical training, and relevant industry experience may also be considered

2+ years of experience in Application Engineering, Solutions Engineering, Technical Sales Support, or a related technical field preferred. Recent graduates with a strong engineering foundation and demonstrated problem-solving capabilities are encouraged to apply

Excellent verbal and written communication skills with the ability to present technical information to a variety of audiences

Strong interpersonal skills and the ability to build trusted relationships with customers and internal stakeholders

Strong attention to detail and accuracy

Strong troubleshooting and problem-solving abilities with the capability to diagnose technical issues and develop practical solutions

Experience analyzing technical and operational data and translating to determine the best-fit solution for the end customer

Prior experience conducting sales demos/presentations, trials, testing, commissioning, or customer training strongly preferred

Experience supporting customer-facing projects in a technical, applications, or pre-sales engineering environment preferred

Familiarity with CAD, SolidWorks, 2D/3D drafting, or design software

Ability to travel up to 50% of the time

Must have or be able to obtain a valid passport and be able to travel

Ability and willingness to travel nationally and internationally

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated annual base pay range for this position is $67,047.47 - $100,571.20 USD annually. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.

Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste. We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.