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Key skills for this role
A full-time role in-office at Chermside
Speak with customers on the phone and help them understand and choose the right cover
Build rapport, uncover customer needs learn how to guide conversations confidently
Read and interpret policy information in real time, explaining cover and costs clearly
Navigate multiple systems while managing customer information accurately
Work towards individual and team sales targets while building strong sales habits
Learn how to handle objections and turn challenging conversations into positive outcomes
Develop your sales capability through regular training, coaching and ongoing feedback
Enjoy working towards goals and taking ownership of your results
Are motivated by achievement and continuous improvement
Communicate confidently and build trust quickly with customers
Stay resilient and positive when conversations don't go your way
Learn from feedback and look for opportunities to improve
Take pride in delivering great customer outcomes while achieving strong sales results
If you can see yourself growing into this, you’ll likely love it here.
Clear pay and incentives - Performance-based incentives, plus annual salary reviews
Time off you can plan around - 22 days annual leave, plus volunteer leave
A workplace you can feel - Food trucks, themed days and team celebrations that bring real energy to the day
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Leaders who back your growth - Clear direction, regular coaching and real opportunities to step into new roles
Practical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance
Work that has real purpose - Helping customers get back on track when life doesn’t go to plan
Parking options available at Chermside
Hit Apply and we'll circle back.
We’re here to make insurance better by being more human. You’re not just doing your job, you’re making sure real people get looked after, especially when life doesn’t go to plan. Every conversation, every decision, every day you’re part of raising the bar for want awesome service really means.
We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You’ll know what’s expected of you, where we’re heading and how your work contributes.We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.
And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don’t just want insurance to be different; we’re actively making it better. And we’re doing it together.
Work that’s a bit more you shaped.
Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.
Australian general insurer providing vehicle, home, watercraft and small-business insurance to Australians.
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