Retention Team Manager

Lead and support a team of up to 12 Retention Advisors

Coach advisors through real conversations to build confidence and capability

Run focused one-on-one development and performance check-ins

Create a positive, collaborative team environment where people feel motivated to perform

Use your understanding of the Youi environment, products and processes to guide performance

Support the team during peak periods and navigate challenges as they arise

Monitor team performance and help individuals stay on track through clear expectations and support

Coaching to develop capability, not just addressing issues

Keeping retention performance and quality outcomes front of mind

Staying calm, focused and solutions-oriented when pressures increase

Building trust through clear communication and consistent leadership

Taking pride in seeing your team grow and succeed because of your support

If you can see yourself growing into this, you’ll likely love it here.

Before applying, make sure you have:

Completed the Ignition Program

Had a conversation with your leader about your readiness for leadership

For more information or general enquiries, please reach out to Hayden Foot.