Sales Advisor - Abu Dhabi
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Key skills for this role
About the Role
DHL is hiring a Sales Advisor (Service Point Advisor) in Abu Dhabi to handle customer inquiries, process shipments, and promote DHL's services. The role requires excellent communication, organizational skills, and a customer service focus.
Key Skills for This Role
Responsibilities
- Answer customer inquiries over the phone and across the counter, ensuring collection and deliveries are processed per network standards.
- Promote and sell DHL’s value added services such as Insurance, Import Express and TDD, and participate actively in the Sales Lead programs.
- Process all shipments accepted at the counter accurately and enter relevant data to ensure perfect airwaybills.
- Deal competently with customer complaints and resolve issues to their fullest satisfaction.
- Keep record of supplies and float money, submit cash summary to accounts at end of each day.
Requirements
- Excellent verbal communication skills and interpersonal style
- Excellent organizational skills, including ability to prioritize workload
- Ability to work under pressure in a fast paced environment
- Working knowledge of Microsoft Word, Excel, and PowerPoint
- Good oral and written communication skills – English & Arabic preferable
- Driving license is preferred
Full Job Posting
JOB PURPOSE
- The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers b
MAIN RESPONSIBILITIES
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
- Ensure that a high level of professional rapport is developed and maintained with all customers.
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required.
- Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved.
- Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
- Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
- Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
- Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
- Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer.
- Promote and sell DHL’s value added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programs to contribute to the country revenue.
- Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers.
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.
EDUCATION EXPERIENCE AND QUALIFICATION
- Excellent verbal communication skills and interpersonal style
- Excellent personal presentation, grooming and hygiene
- Excellent organizational skills, including ability to prioritize workload
- Ability to effectively contribute as a team member as part of a busy team
- Proven ability to work under pressure in a fast paced, time sensitive environment
- Demonstrated ability to use initiative/judgement to solve job related issues
- Good understanding of DHL Network
- Strong problem solving capability
- Desire to get the job done
- Passion to provide excellent Customer Service
- Right first time philosophy
- Sound educational back ground with knowledge of the Service Industry, an added advantage
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