Sales & Administration Support
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Key skills for this role
About the Role
Hi-Force Hydraulic Tools seeks a Sales & Administration Support for their Abu Dhabi office. The role involves providing administrative and operational support to the sales function, including preparing quotations, processing orders, and coordinating with customers and internal teams.
Key Skills for This Role
Responsibilities
- Act as first point of contact for visitors and customers, responding to routine enquiries
- Operate and manage multi line telephone system, directing calls appropriately
- Monitor and manage office email inbox and distribute correspondence
- Process and enter incoming sales orders accurately in company system
- Prepare quotations for prospective customers and process sales/repair requests
- Coordinate between customers and Area Sales Manager to facilitate sales activities
- Liaise with workshop team to obtain supporting documentation for repair transactions
- Coordinate with Dubai Accounts team and customers for credit applications
- Maintain and update customer database, ensuring accuracy and onboarding new customers
- Develop and maintain filing and documentation systems (electronic and hard copy)
- Support General Administration team in maintaining ISO compliance
- Adhere to company policies including HSQE requirements
Requirements
- Bachelor’s Degree or Diploma in Business Administration, Commerce, or related discipline
- Minimum 2 3 years of experience in Sales, Administration, or similar role
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Excellent verbal and written communication skills in English
- Strong organizational, analytical, and time management skills
- Excellent interpersonal and customer service skills
Full Job Posting
Role Overview
- Hi Force is a leading manufacturer of industrial hydraulic equipment, headquartered in Daventry, UK.
- The Sales & Administration Support provides administrative and operational support to the Sales function at the Abu Dhabi office.
- Role includes preparation of quotations, processing orders, coordination with internal departments and customers, and general administrative support.
Key Responsibilities
- Act as first point of contact for visitors and customers, responding to routine enquiries.
- Operate and manage multi line telephone system, directing calls appropriately.
- Monitor and manage office email inbox and distribute correspondence.
- Process and enter incoming sales orders accurately in company system.
- Prepare quotations for prospective customers and process sales/repair requests.
- Coordinate between customers and Area Sales Manager to facilitate sales activities.
- Liaise with workshop team to obtain supporting documentation for repair transactions.
- Coordinate with Dubai Accounts team and customers for credit applications.
- Maintain and update customer database, ensuring accuracy and onboarding new customers.
- Develop and maintain filing and documentation systems (electronic and hard copy).
- Support General Administration team in maintaining ISO compliance.
- Adhere to company policies including HSQE requirements.
Qualifications, Skills & Experience
- Bachelor’s Degree or Diploma in Business Administration, Commerce, or related discipline.
- Minimum 2 3 years of experience in Sales, Administration, or similar role.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Excellent verbal and written communication skills in English.
- Strong organizational, analytical, and time management skills with attention to detail.
- Excellent interpersonal, communication, and customer service skills.
- Strong team player with ability to coordinate across departments.
- Strong computer literacy, IT proficiency, and typing skills.
What We Offer
- Opportunity to work with a global business.
- Secure and progressive work environment.
- Competitive salary.
- Training and personal development.
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