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Sales & Administration Support
Hi-Force Hydraulic Tools
Musaffah, UAE
Full Time
Mid
Onsite
1 weeks ago
Sales Order ProcessingQuotation PreparationCustomer ServiceMicrosoft Office SuiteDatabase ManagementCommunication Skills
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Sales Order ProcessingQuotation PreparationCustomer Service
About the Role
Hi-Force Hydraulic Tools is hiring a Sales & Administration Support for their Abu Dhabi office. The role involves preparing quotations, processing sales and repair orders, coordinating with internal departments and customers, and providing general administrative support.
Key Skills for This Role
Sales Order ProcessingQuotation PreparationCustomer ServiceMicrosoft Office SuiteDatabase ManagementCommunication Skills
Responsibilities
- Act as the first point of contact for visitors and customers, responding to routine enquiries and providing general information
- Operate and manage the multi line telephone system, ensuring incoming calls are directed promptly
- Monitor and manage the office's general email inbox and distribute correspondence
- Process and enter incoming sales orders accurately in the company's system
- Provide administrative support to the sales team to assist in achieving departmental objectives and sales targets
- Prepare quotations for prospective customers and ensure timely processing of sales and repair related requests
- Coordinate between customers and Area Sales Manager to facilitate sales activities
- Liaise with the workshop team to obtain and prepare supporting documentation for repair related sales transactions
- Coordinate with the Dubai Accounts team and customers to facilitate credit application forms and supporting documentation
- Maintain and update the customer database, ensuring accuracy of records and coordinating onboarding of new customers
- Develop, organize, and maintain accurate filing and documentation systems, both electronic and hard copy
- Perform general administrative duties as required to support smooth operation of sales and operational activities
Requirements
- Bachelor's Degree or Diploma in Business Administration, Commerce, or a related discipline
- Minimum 2 3 years of experience in a Sales, Administration, or similar role
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
- Excellent verbal and written communication skills in English
- Strong organizational, analytical, and time management skills with excellent attention to detail
- Excellent interpersonal, communication, and customer service skills
- Strong team player with the ability to coordinate effectively across departments
- Strong computer literacy, IT proficiency, and typing skills
Full Job Posting
Company Overview
- Hi Force is a leading manufacturer and supplier of high quality industrial hydraulic equipment, headquartered in Daventry, United Kingdom.
Role Overview
- The Sales & Administration Support is responsible for providing administrative and operational support to the Sales function of the Hi Force office located in Musaffah, Abu Dhabi, UAE. This role includes the preparation of quotations, processing of sales and repair orders, coordination with internal
Key Responsibilities
- Act as the first point of contact for visitors and customers, responding to routine enquiries and providing general information in a professional and courteous manner.
- Operate and manage the multi line telephone system, ensuring incoming calls are directed promptly to the appropriate personnel.
- Monitor and manage the office's general email inbox and distribute correspondence to relevant team members.
- Process and enter incoming sales orders accurately in the company's system.
- Provide administrative support to the sales team to assist in achieving departmental objectives and sales targets.
- Prepare quotations for prospective customers and ensure timely processing of sales and repair related requests.
- Coordinate between customers and Area Sales Manager to facilitate sales activities and ensure customer requirements are addressed efficiently.
- Liaise with the workshop team to obtain and prepare supporting documentation required by customers for repair related sales transactions.
- Coordinate with the Dubai Accounts team and customers to facilitate the completion of credit application forms and collection of supporting documentation.
- Maintain and update the customer database, ensuring accuracy of records and coordinating the onboarding of new customers within the system.
- Develop, organize, and maintain accurate filing and documentation systems, both electronic and hard copy.
- Perform general administrative duties as required to support the smooth operation of sales and operational activities.
Qualifications, Skills & Experience
- Bachelor's Degree or Diploma in Business Administration, Commerce, or a related discipline.
- Minimum 2 3 years of experience in a Sales, Administration, or similar role.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Excellent verbal and written communication skills in English.
- Strong organizational, analytical, and time management skills with excellent attention to detail.
- Excellent interpersonal, communication, and customer service skills.
- Strong team player with the ability to coordinate effectively across departments.
- Strong computer literacy, IT proficiency, and typing skills.
What We Offer
- The opportunity to work with a global business, secure and progressive work environment, competitive salary, and training and personal development.
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