Sales Administration & Customer Success Specialist
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Key skills for this role
Role Overview
Support revenue growth and client satisfaction at GFT by ensuring smooth sales administration, proactive customer success management, effective collections follow-up, and strong client retention through structured coordination and relationship management.
Key Skills for This Role
Full Job Posting
Job Purpose
Support revenue growth and client satisfaction at GFT by ensuring smooth sales administration, proactive customer success management, effective collections follow-up, and strong client retention through structured coordination and relationship management.
Key Responsibilities
- Prepare and manage quotations, contracts, invoices, and sales documentation.
- Maintain accurate client and deal records on CRM.
- Support sales team with scheduling, follow-ups, and deal tracking.
- Coordinate internally to ensure smooth service delivery after deal closure.
- Act as the main point of contact for assigned clients post-sale.
- Ensure clients receive agreed services on time and as promised.
- Monitor client satisfaction and proactively address concerns.
- Collect feedback and identify upsell or cross-sell opportunities.
- Track invoices and payment schedules.
- Follow up professionally with clients on outstanding payments.
- Coordinate with finance and sales to resolve payment issues.
- Maintain clear documentation of payment status and client communications.
Requirements
- Proven experience in sales administration and customer success management
- Strong communication and relationship-building skills
- Ability to manage and track sales documentation and client records
- Proficient in using CRM systems
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