SA-Genius Admin
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Key skills for this role
Role Overview
Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.
Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.
Provide peer feedback based on observations on the floor and in the Repair Room.
Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Key Skills for This Role
Full Job Posting
Job Overview
Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team.
Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs.
Provide peer feedback based on observations on the floor and in the Repair Room.
Complete repair tasks as needed to support the Genius Bar team and customer demand. Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products.
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
Responsibilities
- Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team
- Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs
- Provide peer feedback based on observations on the floor and in the Repair Room
- Complete repair tasks as needed to support the Genius Bar team and customer demand
- Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn
- Demonstrate Apple's values of inclusion and diversity in daily activities
Requirements
- Plan and coordinate all end-to-end operational activities supporting the completion of repairs, including managing and tracking inventory and orders in partnership with the Operations team
- Assist with customer service issues including the customer repair intake process, support in finding appropriate solutions, and managing the customer pickup process for all completed repairs
- Provide peer feedback based on observations on the floor and in the Repair Room
- Complete repair tasks as needed to support the Genius Bar team and customer demand
- Understand the processes involved in troubleshooting, diagnosing, and resolving technical problems for all of our products
- Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
- Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn
- Demonstrate Apple's values of inclusion and diversity in daily activities
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