Russian Speaking Duty Free Sales Representative
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Key skills for this role
About the Role
SMSO General Trading LLC is seeking an enthusiastic Duty Free Sales Representative to represent a premium chocolate brand in Dubai's duty-free retail environment. The role involves engaging international travelers, providing product knowledge, and driving sales.
Key Skills for This Role
Responsibilities
- Welcome and engage with customers in a professional and friendly manner, introducing them to the range of premium chocolates
- Provide product knowledge, recommendations, and tasting experiences to maximize sales opportunities
- Achieve and exceed daily and monthly sales targets
- Ensure shelves, displays, and promotional areas are clean, attractive, and fully stocked
- Process sales transactions accurately and efficiently
- Deliver outstanding customer service and build positive relationships with travelers
- Handle customer inquiries, feedback, and complaints professionally
- Support promotional campaigns, product launches, and seasonal activations
- Maintain high standards of grooming and presentation in line with airport and company policies
- Collaborate effectively with colleagues and management to ensure smooth store operations
Requirements
- Fluency in Russian and English is mandatory
- Previous experience in sales, preferably in duty free, airport retail, luxury retail, or FMCG
- Excellent communication and interpersonal skills
- Strong customer service orientation with a positive and outgoing personality
- Ability to work flexible shifts, including evenings, weekends, and public holidays
- Professional appearance and excellent presentation skills
Full Job Posting
Overview
- We are seeking an enthusiastic and customer focused Duty Free Sales Representative to join our team and represent our premium chocolate brand in the duty free retail environment.
- The ideal candidate will be responsible for delivering exceptional customer experiences, driving sales, and promoting our luxury confectionery products to international travelers.
Key Responsibilities
- Welcome and engage with customers in a professional and friendly manner, introducing them to our range of premium chocolates and confectionery products.
- Provide product knowledge, recommendations, and tasting experiences to maximize sales opportunities.
- Achieve and exceed daily and monthly sales targets.
- Ensure that shelves, displays, and promotional areas are clean, attractive, and fully stocked at all times.
- Process sales transactions accurately and efficiently.
- Deliver outstanding customer service and build positive relationships with travelers from different nationalities.
- Handle customer inquiries, feedback, and complaints professionally.
- Support promotional campaigns, product launches, and seasonal activations.
- Maintain high standards of grooming and presentation in line with airport and company policies.
- Collaborate effectively with colleagues and management to ensure smooth store operations.
Requirements
- Fluency in Russian and English is mandatory; additional languages are an advantage.
- Previous experience in sales, preferably in duty free, airport retail, luxury retail, or FMCG.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a positive and outgoing personality.
- Ability to work flexible shifts, including evenings, weekends, and public holidays, in accordance with airport operational requirements.
- Professional appearance and excellent presentation skills.
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