indeed
Royal Service Agent
Accor
Dubai, UAE
Full-time
Entry
Onsite
Discovered 5 days ago
Hotel telecommunicationsTelephone switchboard operationsGuest serviceCall handlingWake-up call managementEnglish
Free
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Hotel telecommunicationsTelephone switchboard operationsGuest service
Role Overview
The Royal Service Agent performs telecommunications services to achieve high guest satisfaction in accordance with hotel standards.
Key Skills for This Role
Hotel telecommunicationsTelephone switchboard operationsGuest serviceCall handlingWake-up call managementEnglish
Full Job Posting
Property
Sofitel Dubai The Obelisk is a luxury hotel in Dubai with guestrooms, suites, serviced apartments, restaurants, bars, spa facilities, pools, fitness facilities, and meeting space.
Position Overview
The Royal Service Agent performs telecommunications services to achieve high guest satisfaction in accordance with hotel standards.
Key Responsibilities
- Process incoming and outgoing calls accurately and courteously and ensure smooth internal telecommunications.
- Record wake-up calls, assist with international calls and directory queries, and page staff members when requested.
- Call guests by name where possible, protect guest privacy, handle requests promptly, and report complaints to the Telephone Supervisor.
- Bill call costs and maintain knowledge of local telephone listings and frequently dialed numbers.
- Follow emergency procedures for fire, bomb scares, and other critical situations.
- Report switchboard equipment defects and maintain a clean work environment.
- Maintain knowledge of the hotel's fire, life, and safety system and follow OH&S policies.
Qualifications and Experience
- Written and verbal communication skills in English are required.
- Secondary education or relevant qualifications in hotel management are required.
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