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Reports to: Head of Air Freight Commercial Center
Lead the Route Development Management (RDM) agenda for assigned regions, countries, or trade lanes.
Define trade lane priorities, route opportunity roadmaps, and route portfolio strategies aligned with business objectives.
Translate regional and global route development priorities into actionable execution plans with clear ownership, governance, milestones, and performance metrics.
Support regional and global route governance forums through data-based recommendations and decision-ready business cases.
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Benchmark route development performance and implement scalable best practices across countries and teams.
Conduct advanced trade lane analysis utilizing market intelligence, customer demand trends, route economics, carrier capacity, gateway capabilities, and competitive benchmarks.
Analyze route performance indicators including: Conversion rates Gross Profit per file Capacity utilization Paid-out quality Consolidation ratios Transit time reliability Service performance Exception trends
Conversion rates
Gross Profit per file
Capacity utilization
Paid-out quality
Consolidation ratios
Transit time reliability
Service performance
Exception trends
Identify opportunities for network optimization, route redesign, consolidation improvement, and margin enhancement.
Develop and maintain route development dashboards, databases, scorecards, and performance reporting tools.
Lead route development support for strategic RFQs, tenders, sector opportunities, and major customer pursuits.
Prepare comprehensive lane opportunity assessments, including: Market demand analysis Route options Carrier and gateway dependencies Historical performance Gross profit analysis Consolidation opportunities Service feasibility reviews
Market demand analysis
Route options
Carrier and gateway dependencies
Historical performance
Gross profit analysis
Consolidation opportunities
Service feasibility reviews
Partner with Pricing teams to develop competitive and executable routing solutions that protect profitability and operational integrity.
Provide route development expertise supporting customer value propositions and growth strategies.
Coordinate closely with: Sales and Growth teams Pricing and RFQ teams Supplier & Carrier Management Gateway and Station Operations Product & Services teams Sector organizations Customer Operations and Control Towers Business Intelligence and Finance teams Implementation and Project Management teams
Sales and Growth teams
Pricing and RFQ teams
Supplier & Carrier Management
Gateway and Station Operations
Product & Services teams
Sector organizations
Customer Operations and Control Towers
Business Intelligence and Finance teams
Implementation and Project Management teams
Ensure route opportunities are operationally executable and aligned with network strategy and carrier capabilities.
Drive resolution of recurring route issues where commercial commitments, capacity, pricing, operational readiness, or customer requirements are misaligned.
Identify recurring lane challenges, including: Low conversion performance Margin erosion Capacity constraints Routing instability Transit time failures Poor service performance Data quality issues
Low conversion performance
Margin erosion
Capacity constraints
Routing instability
Transit time failures
Poor service performance
Data quality issues
Escalate structural issues affecting route performance, such as system gaps, network bottlenecks, capacity shortages, or conflicting customer commitments.
Support capability development across Route Development Management teams through coaching, analytical standards, governance processes, and digital-first working methods.
Provide technical guidance and mentorship to route development specialists and cross-functional stakeholders.
Build and maintain strong partnerships with internal and external stakeholders while influencing decisions through fact-based analysis and business recommendations.
Key stakeholders include:
Regional and Country Air Freight Leadership
Sales and Commercial Leadership
Pricing Leadership
Gateway and Station Leadership
Sector Management
Finance and Business Intelligence Teams
Implementation Teams
Approved external partners and service providers
Bachelor's Degree in Supply Chain, Logistics, Business Administration, Economics, Transportation, or related field.
Advanced professional qualifications are an advantage.
6+ years of experience in Air Freight, Network Design, Route Development, Trade Lane Management, Pricing, Carrier Management, or related logistics functions.
Demonstrated experience managing complex route development initiatives and cross-functional projects.
Proven ability to influence senior stakeholders across commercial and operational organizations.
Excellent written and verbal communication skills.
Well-developed interpersonal skills including conflict management and negotiation.
Cross-cultural competence and cultural sensitivity.
Self-starter with excellent planning and organizing skills who is willing to share knowledge and expertise.
Understanding of continuous improvement methodologies.
Knowledge of Word, Excel, and Power Point
Fluent in English; knowledge of other languages is a definite plus.
Artificial intelligence (AI) is not used in the screening, evaluation, or selection of candidates for this position.
DHL Global Forwarding on LinkedIn #DHLJobs #BusinessDevelopment #DHLForwarding #CareerOpportunities
Verified company details for this employer are not available yet.
CAD 90000-110000 yearly / year
Full-time
Senior · 6+ years experience
Onsite
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