Rooms Division Manager
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Key skills for this role
About the Role
Ramee Group of Hotels seeks a Rooms Division Manager to oversee Front Office, Housekeeping, Reservations, and Guest Services. The role requires 5-8 years of hotel operations experience with 2-3 years in management, strong leadership skills, and knowledge of PMS.
Key Skills for This Role
Responsibilities
- Manage and supervise Front Office, Housekeeping, and Reservations departments
- Ensure smooth check in and check out processes and maintain guest satisfaction
- Monitor room occupancy, availability, and pricing strategies in coordination with revenue/sales team
- Handle guest complaints and resolve issues promptly
- Coordinate with Food & Beverage, Maintenance, and Sales departments
- Maintain cleanliness, hygiene, and service standards across guest rooms and public areas
- Prepare operational reports such as occupancy, revenue, and departmental performance reports
- Manage staff scheduling, training, and performance evaluation
- Ensure compliance with hotel policies, safety regulations, and quality standards
- Control departmental budgets and monitor operational costs
Requirements
- Bachelor's degree in Hospitality Management, Hotel Management, or Business Administration
- 5–8 years of experience in hotel operations (Front Office or Housekeeping)
- 2–3 years of managerial experience preferred
- Strong leadership and team management skills
- Excellent guest service and communication skills
- Knowledge of hotel management systems (PMS)
- Ability to analyze occupancy and revenue reports
- Flexibility to work shifts, weekends, and holidays
Full Job Posting
Job Summary
- The Rooms Division Manager oversees all operations related to guest rooms, including Front Office, Housekeeping, Reservations, and Guest Services.
- Ensures smooth coordination between departments, high guest satisfaction, and efficient operations.
Key Responsibilities
- Manage and supervise Front Office, Housekeeping, and Reservations departments.
- Ensure smooth check in and check out processes and maintain guest satisfaction.
- Monitor room occupancy, availability, and pricing strategies.
- Handle guest complaints and resolve issues promptly.
- Coordinate with Food & Beverage, Maintenance, and Sales departments.
- Maintain cleanliness, hygiene, and service standards.
- Prepare operational reports (occupancy, revenue, performance).
- Manage staff scheduling, training, and performance evaluation.
- Ensure compliance with hotel policies and safety regulations.
- Control departmental budgets and monitor operational costs.
Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, or Business Administration.
- 5–8 years of experience in hotel operations (Front Office or Housekeeping).
- 2–3 years of managerial experience preferred.
- Strong leadership and team management skills.
- Excellent guest service and communication skills.
- Knowledge of hotel management systems (PMS).
- Ability to analyze occupancy and revenue reports.
Working Conditions
- Requires working flexible shifts, weekends, and holidays.
- High interaction with guests and coordination with multiple departments.
Pay
- From AED 7,000.00 per month.
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