Room Attendant Supervisor
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Key skills for this role
About the Role
Rosewood Jeddah seeks a Room Attendant Supervisor to manage the housekeeping department, ensuring guest rooms, public areas, and staff areas are cleaned to the highest standards. The role involves leading housekeeping teams, inspecting rooms, training staff, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Manage the day to day operations of the Housekeeping Department
- Ensure all guest rooms, public areas, and staff areas are cleaned and maintained to the highest standards
- Lead and direct the Housekeeping Teams to achieve Rosewood Standards and LQA Standards
- Develop and maintain general cleaning schedules and issue tasks accordingly
- Inspect rooms on an ongoing basis and measure performance of room attendants and floors supervisors
- Personally inspect all VIP arrival rooms
- Train staff members on safety procedures and emergency procedures
- Manage the Lost and Found Procedure
- Work closely with Front Desk to prioritize rooms for arrivals
- Conduct daily meetings highlighting operational issues, VIPs, glitches, and training
Requirements
- Experience in housekeeping supervision in a luxury hotel environment
- Knowledge of cleaning standards and procedures
- Ability to lead and train a team
- Strong attention to detail
Full Job Posting
Job Description
- Is responsible for the day to day management of the Housekeeping Department for Rosewood Hotel to ensure that all guest rooms, public areas, staff areas are cleaned and maintained to the highest standards.
- Is responsible for leading and directing the Housekeeping Teams to achieve Rosewood Standards, LQA Standards and any other internal programs.
- Focuses on ensuring guest satisfaction, internal guest satisfaction and cost control objectives are met.
Responsibilities
- Is fully versed in the job responsibilities of each position within the Housekeeping Structure.
- Is highly visible in the areas of responsibility, leads by example and maintains regular checks.
- Develops and Maintains General Cleaning schedule & issues tasks accordingly.
- Understands and implements procedures to operate and maintain all departmental equipment.
- Ensures that staff members have the proper supplies and equipment.
- Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs.
- Manages the Lost and Found Procedure.
- Works closely with Engineering on guest room maintenance needs.
- Trains staff members to work in a safe manner and ensure they are able to expedite emergency procedures.
- Participates in the investigation of associate accidents and incidents as required.
- Inspects as many rooms as possible on an ongoing basis and measures performance of room attendants and floors supervisors.
- Personally inspects all VIP Arrival Rooms.
About Us
- Rosewood Jeddah is situated in the heart of Jeddah’s Corniche in the fashionable northern corner of the city.
- The hotel is a distinctive modern building along the shores of the Red Sea with memorable views.
- The hotel’s name is inspired by the traditional culture and architecture of the city of Jeddah.
- At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom.
- The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service.
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