Room Attendant
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Key skills for this role
About the Role
The Room Attendant is responsible for ensuring the cleanliness, presentation, and maintenance of guest rooms, bathrooms, corridors, and assigned public areas in accordance with.
Key Skills for This Role
Responsibilities
- Clean and service guest rooms according to hotel SOPs
- Replenish guest room amenities, linen, and minibar items
- Thoroughly clean and sanitize guest bathrooms
- Handle guest belongings with care and discretion
- Report lost and found items promptly
- Maintain cleanliness of corridors, service pantries, and storage areas
- Report maintenance defects and safety hazards
Requirements
- Previous housekeeping experience preferred
- Ability to follow standard operating procedures
- Attention to detail and high cleanliness standards
- Good communication and guest service skills
Full Job Posting
Role Overview
- The Room Attendant ensures cleanliness, presentation, and maintenance of guest rooms, bathrooms, corridors, and assigned public areas.
- The role is critical in delivering exceptional guest experiences by maintaining a clean, safe, and welcoming environment.
Guest Room Cleaning and Presentation
- Collect room keys, daily assignments, and information from Housekeeping Supervisor.
- Prepare and organize housekeeping trolley with supplies, linen, and equipment.
- Clean, service, and maintain guest rooms per hotel SOPs and brand standards.
- Replenish guest room amenities, supplies, linen, and minibar items.
- Ensure rooms are cleaned and presented to highest standards.
Bathroom Cleaning and Maintenance
- Thoroughly clean, sanitize, and maintain guest bathrooms per hygiene standards.
- Replenish bathroom amenities, towels, and consumables.
- Ensure bathroom fixtures and surfaces are clean and functional.
Guest Service Excellence
- Handle guest belongings with care, respect, and discretion.
- Arrange guest items appropriately while maintaining privacy.
- Promptly report lost and found items.
- Coordinate with Valet/Laundry Services for guest laundry requests.
- Respond courteously to guest requests and inquiries.
Housekeeping Operations
- Maintain cleanliness of guest corridors, service pantries, and storage areas.
- Ensure equipment and supplies are used correctly and stored safely.
- Report maintenance defects and safety hazards promptly.
- Support departmental productivity targets.
Health, Safety, and Environmental Responsibilities
- Follow all health, safety, hygiene, and security procedures.
- Operate equipment and use cleaning chemicals safely.
- Identify and report unsafe conditions or hazards.
- Contribute to sustainability initiatives by minimizing waste and conserving resources.
Quality and Brand Standards
- Adhere to hotel brand standards and quality assurance requirements.
- Demonstrate attention to detail and commitment to cleanliness.
- Contribute to guest satisfaction scores and hotel reputation.
Service Culture
- Demonstrate the Count on Me! Service Culture by being responsive, respectful, and committed to memorable guest experiences.
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