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RLS - Front of House- Receptionist

Dubai Government
Dubai, UAE
Fulltime
1 months ago
FrontHouseReceptionistRls
Free

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Overview

  • Set an exemplary tone for the RLS community through modelling the school's Purpose, Principles, Practices and Values.
  • Serve as the first point of contact for students, parents, staff and visitors
  • Greet and welcome visitors with professionalism and warmth
  • Direct visitors appropriately and notify staff of arrivals
  • Maintain a clean, organised and professional reception area
  • Answer, screen and transfer calls in line with RLS telephone etiquette
  • Ensure clear, timely communication between school, parents, students, staff and stakeholders
  • Maintain thorough knowledge of RLS to provide accurate information on curriculum, admissions, services and policies
  • Respond to general parental inquiries professionally through approved communication channels
  • Deliver exceptional customer service, upholding the reputation of RLS
  • Communicate essential information accurately to staff and senior leaders via email, phone, or written communication
  • Support smooth daily front desk operations
  • Use digital systems to schedule meetings, message parents, input data and track tasks
  • Maintain daily student attendance, absences, late arrivals and early pick ups
  • Follow up on absences through calls and messages
  • Ensure the student portal is accurately and consistently updated
  • Assist parents and students with attendance related inquiries
  • Manage late drop off and early pick up procedures, inform security and notify teachers
  • Keep the daily fire register updated
  • Generate attendance and absence reports for the Senior Leadership Team (SLT) and maintain automated records
  • Support school tours, activities and events as required
  • Assist the Admissions team by contacting inquiries and updating systems
  • Carry out administrative and secretarial duties as delegated by line manager, senior leadership, or faculty
  • Ensure compliance with all RLS policies, procedures and codes of conduct
  • Maintain strict punctuality and consistent attendance during core working hours

Qualifications

  • Full fluency in Arabic and English
  • Experience in front desk, customer service, or a related role
  • Strong administrative and organisational skills
  • Ability to multitask and meet deadlines in a fast-paced environment
  • Creative thinking and strong problem-solving skills
  • Excellent interpersonal and communication skills
  • Confident use of technology and digital platforms
  • Proven ability to handle confidential and sensitive information
  • Ability to work independently and collaboratively within a team
  • Degree, high school diploma, or equivalent qualification
  • UAE National with a minimum of two years’ front desk experience
  • Knowledge of educational systems and school policies
  • Understanding of safeguarding and preventive practices
  • Experience engaging with VIPs
  • Communication: Demonstrate professionalism in communication, actively engage in listening, build strong connections with the school community and understand all aspects of the school.
  • Customer-Oriented: Friendly, flexible, observant and skilled at providing accurate information and responses to everyone that interacts with.
  • Organisation: Efficiently structured and adept at administering vital information necessary for the seamless front desk workflow.
  • Flexibility: Ability to adjust to new situations and continue working at an elevated level.
  • Culture awareness: Understanding and acknowledge the diverse cultural backgrounds within the school community, promoting respect for various cultures and ensuring fairness in all front-desk interactions.
  • Problem Solving: Ability to manage issues with ease, take initiative and can make decisions quickly and accurately.
  • Multitasking: Capacity to handle several responsibilities concurrently without becoming confused or overburdened.
  • Teamwork: Ability to work well with others and thrive in a team environment.
  • Trustworthiness: Exhibit a strong commitment to maintaining the confidentiality of handling sensitive data, information and documents.

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