Risk Operations Agent, EMEA (12-months Contract)
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Key skills for this role
About the Role
Binance seeks a Risk Operations Agent to implement risk strategies, review fraudulent alerts, and investigate account activity. The role requires 3-5 years of experience in high-risk environments, strong analytical skills, and knowledge of AML regulations.
Key Skills for This Role
Responsibilities
- Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate account restriction or dismissal decisions are made for each case reviewed (60%)
- Contact account holders to verify account activity, investigate potential concerns, and mitigate potential losses (10%)
- Continuously monitor cases and reports to identify emerging trends, patterns, and risks, and communicate relevant findings to management (10%)
- Monitor account activity to detect unusual or suspicious behavior and take timely action to prevent fraudulent or unauthorized transactions (20%)
Requirements
- Minimum 3–5 years of experience in high risk, rule based, or process driven environments, preferably within financial services, fraud prevention, risk management, or compliance functions
- Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks through transaction and account activity analysis
- Proven experience conducting KYC/KYB reviews, enhanced due diligence, and transaction investigations
- Excellent written communication skills, with the ability to produce clear, concise, and well supported case documentation and decision rationales
- Ability to exercise sound judgment and make risk based decisions in complex or ambiguous situations with minimal supervision
- Demonstrated track record of maintaining high levels of accuracy, consistency, and attention to detail while managing competing priorities in a fast paced environment
- Working knowledge of AML regulations, financial crime controls, and transaction monitoring best practices
- Flexible and willing to support weekend coverage as part of a team operating on a 7 day schedule
Full Job Posting
About the Role
- Binance's Risk team is looking for an experienced Risk Operation Agent to implement effective Risk strategies to Binance platform and users.
- You will work through several pre determined fraudulent alerts, email alerts, SMS alerts, and service requests to determine if recent account activity is of a fraudulent nature.
- You will complete your investigation using multiple resources including customer contact, reviewing account activity, account rating, phone matches, IP Search, and various websites.
- Risk Operations Agents are customer oriented and work to deliver a better understanding of our account processes to our customers.
Responsibilities
- Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate account restriction or dismissal decisions are made for each case reviewed (60%).
- Contact account holders to verify account activity, investigate potential concerns, and mitigate potential losses (10%).
- Continuously monitor cases and reports to identify emerging trends, patterns, and risks, and communicate relevant findings to management (10%).
- Monitor account activity to detect unusual or suspicious behavior and take timely action to prevent fraudulent or unauthorized transactions (20%).
Requirements
- Minimum 3–5 years of experience in high risk, rule based, or process driven environments, preferably within financial services, fraud prevention, risk management, or compliance functions.
- Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks through transaction and account activity analysis.
- Proven experience conducting KYC/KYB reviews, enhanced due diligence, and transaction investigations.
- Excellent written communication skills, with the ability to produce clear, concise, and well supported case documentation and decision rationales.
- Ability to exercise sound judgment and make risk based decisions in complex or ambiguous situations with minimal supervision.
- Demonstrated track record of maintaining high levels of accuracy, consistency, and attention to detail while managing competing priorities in a fast paced environment.
- Working knowledge of AML regulations, financial crime controls, and transaction monitoring best practices.
- Flexible and willing to support weekend coverage as part of a team operating on a 7 day schedule.
Why Binance
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world class talent in a user centric global organization with a flat structure
- Tackle unique, fast paced projects with autonomy in an innovative environment
- Thrive in a results driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work from home arrangement (the arrangement may vary depending on the work nature of the business team)
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