Rider Operations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Develop processes for rider operations, manage budgets, enhance delivery efficiency, and ensure compliance while leading a team and optimizing performance.
Key Skills for This Role
Full Job Posting
Rider Operations
- Develop effective processes to optimize delivery efficiency while ensuring rider satisfaction and adherence to regulations.
- Ensure operations run smoothly, efficiently, and in compliance with all relevant regulations.
- Manage rider equipment and uniforms.
- Monitor and control operational costs related to rider operations while maintaining service quality.
- Utilize technology and data to optimize delivery routes and improve efficiency.
- Identify opportunities to enhance rider operations through the implementation of new tools and systems.
- Develop and maintain key performance indicator (KPI) dashboards, providing regular reports to senior management on rider operations' performance, trends, and areas requiring attention.
- Manage the overall rider experience and communication such as Rider Pay, Rider NPS, rider churn rate, Rider s Early Life Cycle (New rider experience), and rider recruitment in regard to onboarding and training.
- Manage the rider support team and dispatch team in terms of SOPs and service Level.
- Manage and maintain rider earnings and CPO through rider payment system and incentives.
- Manage the communication channels of riders and rider app functionality.
- Increase the daily active rider s supply.
- Manage compliance with CITC.
Strategy & Planning
- Contribute to the development and execution of the Division s ABCs and OKRs, while ensuring alignment with other Functions' heads.
- Make critical decisions that support the Division's strategic and tactical direction.
- Establish the plans for the respective functions/teams and provide inputs that support the Division s goals and objectives.
- Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
- Measure and track the Division's OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
- Governance and Resilience
- Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
- Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
- Uphold a high-performance working environment and promote HS s Values.
People Management
- Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
- Participate in the identification and recruitment of key talents for the function.
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
- Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
Budget Management
- Manage and own the budgeting cycle and provide input to the budgeting process.
- Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
- Investigate and propose implementing strategies that result in a positive financial impact for HS.
- Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
- Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
Project Management
- Lead and guide the project management team in planning and organizing divisional or functional projects for their respective divisions.
- Direct and control projects to ensure that project cycles are completed, and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards.
- Lead initiatives and growth projects aligning concerned functions for seamless execution.
Stakeholders' Relations
- Establish and maintain good working relationships with the key stakeholders internally and externally.
- Inform stakeholders of the relevant HS's actions and decisions.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at HungerStation
Workforce Management Senior Specialist
Riyadh, KSA
HungerStation is looking for a Workforce Management Senior Specialist to manage care reporting, MIS, and workforce management tasks including forecasting, scheduling, and schedule adherence. The role involves analyzing a
Logistics Optimization Assistant Manager
Riyadh, KSA
Job Description Key Accountability Areas Logistics Optimization Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than ...
Workforce Management Senior Specialist
Riyadh, KSA
HungerStation seeks a Workforce Management Senior Specialist to manage care reporting, MIS, and workforce tasks including forecasting, scheduling, and adherence monitoring. The role involves coordinating with operations,
Workforce Management Senior Specialist
Riyadh, KSA
Manage care reporting and workforce management tasks, analyze performance, generate schedules, and ensure adherence to enhance customer experience.
Senior Security Engineer I
Riyadh, KSA
Responsible for application security, cloud security, and vulnerability management while promoting security best practices and continuous improvement.
Director of Vendor Operations
, KSA
Job Description Role Overview We are seeking a visionary, high-bar leader to build and scale Hungerstation s Vendor Operations function. The Director of Vendor Operations will o...
Senior Security Engineer I
Riyadh, KSA
We're looking for an experienced Senior Security Engineer I to help strengthen our security posture across applications, cloud infrastructure, and CI/CD pipelines. You'll work c...
Quality Assurance Senior Specialist
Riyadh, KSA
Quality Assurance Follow daily operational tasks to ensure seamless work continuity and smooth functioning of the Quality processes. Contribute to the timely and accurate prepar...
Workforce Management Senior Specialist
Riyadh, KSA
Logistics Optimization Assistant Manager
Riyadh, KSA
Workforce Management Senior Specialist
Riyadh, KSA
Workforce Management Senior Specialist
Riyadh, KSA
Senior Security Engineer I
Riyadh, KSA
Director of Vendor Operations
, KSA
Senior Security Engineer I
Riyadh, KSA
Quality Assurance Senior Specialist
Riyadh, KSA