Reverse Logistics - Channel Team Lead, AMET Reverse Logistics
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Key skills for this role
About the Role
Amazon seeks a Channel Team Leader for Reverse Logistics to monitor multiple sites, manage vendor relationships, and drive performance improvements. The role requires a bachelor's degree and fluency in English.
Key Skills for This Role
Responsibilities
- Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience
- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.
- Monitor performance of the program daily
- Action plan to achieve the program targets
- Managing ramp ups/scouting
- Vendor Management
- Preparing daily performance summary
Requirements
- Speak, write, and read fluently in English
- Bachelor's degree
- Experience in an operational role (preferred)
Full Job Posting
Overview
- Amazon.com strives to be Earth's most customer centric company. Amazon Worldwide Operations is the underlying fulfillment and customer service engine. We are looking for high potential, flexible, innovative, and forward thinking professionals to join our MENA Ops Reverse Logistics team. Join the RL
Key Job Responsibilities
- Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
- Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications
- Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.
- Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
- Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.
Daily Work Include
- Monitoring performance of the program daily
- Action plan to achieve the program targets
- Managing ramp ups/scouting
- Vendor Management
- Preparing daily performance summary
Basic Qualifications
- Speak, write, and read fluently in English
- Bachelor's degree
Preferred Qualifications
- Experience in an operational role
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