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As a Seasonal Returns Specialist, you'll be at the heart of our customer experience — ensuring every return and exchange is processed accurately and efficiently. You'll partner closely with our Customer Relations team, playing a vital role in keeping our customers happy and our operations running smoothly.
20-25 Hours Per Week (Between hours of 7am-6pm)
Potential Opportunity for year round employment, will be determined in January 2027
Are you detail-oriented, customer-focused, and ready to jump into a fast-paced environment? We're looking for a Seasonal Returns Specialist to be a key player on our Customer Relations team during our busiest time of year. If you thrive on solving problems, love keeping things organized, and enjoy helping customers get the resolutions they need, this role is for you!
As a Seasonal Returns Specialist, you'll be at the heart of our customer experience — ensuring every return and exchange is processed accurately and efficiently. You'll partner closely with our Customer Relations team, playing a vital role in keeping our customers happy and our operations running smoothly.
Process returns, exchanges, and related transactions with speed and precision
Issue refunds and manage exchanges through our DAX and Marketplace systems
Skip the repetitive application forms
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Spot and report product trends or issues you notice while processing returns — your insights help us improve!
Reach out to customers directly to resolve questions about returns or undeliverable packages
Bring a positive, can-do attitude to additional projects and tasks as needed
This role offers variety, purpose, and the chance to directly shape the customer experience during our peak season.
Sharp organizational and problem-solving skills
The ability to juggle multiple priorities without missing a beat
A keen eye for detail
Comfort working in Excel, Word, and DAX
Self-motivation and the confidence to work independently
At least 6 months of experience in customer service, sales, or order entry
Grace under pressure — including the ability to navigate challenging customer conversations
A high school diploma or equivalent
Why You'll Love This Role
This is more than a seasonal job — it's a chance to build valuable skills, work with a supportive team, and make a real difference for our customers when they need it most. If you're ready to bring your energy and expertise to a role that matters, we'd love to hear from you!
Note: This job description reflects the general nature of the role and is not an exhaustive list of every duty or requirement.
Silver Star Brands is a privately held direct-to-consumer retailer of gifts, household goods, health products, and wellness items.
Visit company websiteTemporary, Seasonal, Part Time
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Onsite
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