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Order Support Specialist
Silver Star Brands
Oshkosh, USA
Temporary
Entry
Onsite
Discovered 1 weeks ago
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Key Skills for This Role
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Major Position Responsibilities and Accountabilities
- Provide basic backoffice Customer Service support.
- Review and resolution of orders held for additional information or due to processing issues.
- Resolution of basic customer service issues reported via email.
- Completion of outbound customer service calls to resolve order or account issues.
- Assist in the order entry process for mailed in customer orders
- Open, sort and scan mail orders using scanning machine.
- Key orders directly into order entry system as needed.
- Identify problems and seek solutions for order issues prior to entry (No enclosures, Problem Orders, Etc)
- Perform Cashier functions for mailed customer orders.
- Validate scanned checks for accuracy.
- Accurately discover and correct any errors or discrepancies.
- Investigate and resolve check batches in error statuses.
- Locate and pull physical checks as needed for rescanning or manual deposit.
- Maintain department performance standards for productivity and quality.
- Manage and complete varying projects and tasks as assigned.
- Display ability to work independently and make appropriate decisions.
- Potential will be available to cross train in other Customer Relations functions as desired or needed.
- The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
Required education, skills, abilities, and experience
- High school degree or equivalent.
- Must have good customer service skills.
- Strong written and verbal communications skills.
- Typing skills of at least 30 WPM.
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