Returns Analyst

Research and resolve core tracking errors and issues from parts, warranty, Truck and Engine Parts Suppliers (TEPS) and service transactions.

Coordinate with Finning warehouse contacts for consolidation and shipment in a timely fashion. Including sending core attrition analysis and branch follow up to ensure entitlements are not being lost with CAT to return Major Components.

Provide status reports to management of all return related tasks and processes.

Provide Claims support through Service Now tickets. For both CAT and Expanded Mining Claims.

Provide information on proper procedures and best practices on all supplier return transactions within the Infor System. Including providing training sessions and materials where required to ensure understanding of proper process and procedures within Infor system.

Coordinate and execute on Bi Annual CAT Surplus Return. Involving all customs and shipping documentation for timely and accurate transportation to Ram Morton.

Coordinate and execute on Expanded Mining Returns, involving customs and shipping documentation for timely delivery to global destinations.

Analyze rapid returns report and submit to CAT for eligible returns.

Education & Experience:

Bachelor’s degree or Diploma in Operations Management, Supply Chain Management, Industrial Engineering, Business or equivalent experience in a related field is required

Warehousing or Supply chain experience would be considered an asset (1-2 years)

Basic knowledge/understanding of SQL

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.