Return coordinator

Role Overview

Responsibilities

• Manage service challenges, identify root causes, and coach team members to improve operational performance.
• Support escalation management, reporting, workload analysis, and performance monitoring.
• Maintain documentation, follow controls, and support internal audits.
• Drive continuous improvement and process enhancement initiatives.
• Monitor KPIs and deliver efficient, cost-effective solutions.
• Provide first-line support for operational escalations and Level 1 system or tool issues.
• Participate in Super User forums and coach the team on operational excellence.
• Enter customer orders through end-to-end processes and systems.
• Maintain knowledge of customer products, applications, and service offerings.
• Coordinate with commercial, quality, supply chain, and customer service teams.

Qualifications

• Bachelor’s degree in any stream.
• At least 3 years of related experience in order receipt and handling.
• Operating knowledge of Excel, Word, and Outlook.
• SAP system experience is preferred.
• Strong technical and analytical problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work effectively in small teams and continuously develop knowledge and skills.
• Ability to accommodate a flexible schedule aligned with international time zones.

Skills

• Interpersonal effectiveness and communication.
• Problem solving and learning.
• Microsoft Excel, Word, and Outlook.
• SAP system experience is preferred.

Benefits

• Dow describes market-competitive pay and bonus opportunities, locally relevant incentives, and wellbeing programs.
• Benefits may include medical and life insurance, retirement programs, paid leave, training, mentoring, and employee discounts.
• Some locations may offer transportation allowances, meal vouchers, or carbon-neutral transportation incentives.

About Dow India