Retirement Plan Specialist

Required Qualifications

Undergraduate degree or an equivalent combination of education and relevant work experience.

Minimum of three years of experience in financial services, workplace retirement plans, participant servicing, retirement operations, case management, or a related field.

Active FINRA Securities Industry Essentials (SIE) registration required prior to start date.

Ability to obtain FINRA Series 7 and Series 66 registrations within established licensing timeframes after joining Vanguard, if not currently held.

Analytical and problem-solving skills with the ability to independently research and resolve complex issues.

Strong written communication skills with experience preparing professional client or participant correspondence.

Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy, organization, and accountability.

Strong collaboration and relationship-building skills across diverse business partners.

Preferred Qualifications

Experience supporting defined contribution retirement plans, workplace retirement programs, 401(k) plans, participant services, or institutional retirement clients.

Active FINRA Series 7 and Series 66 registrations.

Experience in complex case ownership, escalated issue resolution, executive correspondence, or service recovery environments.

Knowledge of retirement plan administration, participant transactions, and retirement servicing operations.

Proven ability to work independently and drive issues to resolution in a fast-paced environment.

At Vanguard, we're committed to helping our crew build rewarding careers. You'll receive:

Comprehensive onboarding and role-specific training.

Licensing support and resources to obtain required FINRA registrations.

Ongoing coaching, mentorship, and professional development opportunities.

Access to career growth pathways across retirement services, operations, participant experience, and leadership.

Support for continued education and professional designations, including programs such as the CFP® certification.

The opportunity to contribute to an evolving concierge service model supporting a strategic enterprise client.

At Vanguard, we believe in supporting our crew personally and professionally through every stage of their careers. Our mission-driven culture, commitment to development, and client-first philosophy create opportunities for meaningful work and long-term growth.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.