Retention Forecasting & Planning Manager

Lead the commercial planning/forecasting process for all retention activities across NOW

Forecast subscriber churn as part of quarterly planning. Develop models and methods to meet the forecasting challenges as business needs evolves. Effectively communicate changes, rationale and secure buy-in for forecasts

Through a combination of your own analysis and insight from data intelligence teams, proactively identify risks/opps in the forecast and form plans to address them

Own and drive forward the reporting and analysis roadmap for retention, working with multiple stakeholders to effectively prioritise capabilities/initiatives that will deliver the most value

Support the wider Retention team with targeted Saves activities aiming to reduce churn and maximise EBIT

Highly analytical/numerate approach – able to quickly identify trends using data visualisation tools to inform detailed forecasts

Commercial acumen – adept at using analysis to formulate customer-facing propositions designed to improve retention and customer value, balancing short and longer term objectives in your decision making

Strategic & data driven – Able to think strategically and guide planning/decision making based on insight

Stakeholder management – Adept at agreeing decisions/recommendations (from the every day to the higher stakes!); able to secure the support and resources you need and seeing projects through from ideation to large scale roll out

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

At Sky, we don’t just look at your CV. We’re more focused on whom you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working.

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

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Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.