Retail Supervisor (Part-Time, Contract)

Ensuring all customers have exited the store, all end of day procedures have been completed and doors are locked and alarm is set;

Completing end of day procedures on POS terminals in accordance with proper procedures;

Depositing daily cash in the Cash room;

Reviewing the daily closing checklist to ensure all closing steps are completed.

Constantly evaluating environment and customers for cues, and communicating information to the manager so that the team can respond as necessary;

Assisting customers by providing detailed information about merchandise, locating and recommending merchandise;

Processing and authorizing returns, exchanges, and voids of sales transactions, often assisting staff with any issues that arise;

Providing change for cash drawers as needed throughout the shift;

Operating a sales register for cash, credit card, and debit transactions;

Initiating replenishment and organizing merchandise as required;

Assisting with remerchandising and store displays as required;

Preparing and maintaining store signage as required;

Assisting the Management team with training new employees;

Performing daily housekeeping duties to ensure neatness and cleanliness of the store is maintained.

Demonstrating appropriate behaviours in carrying out all tasks;

Dealing with difficult and/or emergency situations that occur throughout the shift, and calls for back-up assistance as appropriate; examples include problem customers, theft, medical or fire emergencies, upset staff or customer, or IT issues with registers;

Answering a wide variety of general questions about the Aquarium, Stanley Park and the city;

Participating in training new staff, and contributes to creating and maintaining a positive team environment.

Promptly aiding in Emergency protocol;

Maintaining organizational safety standards;

Continually improving our impact on the environment and greening of operations;

Performing additional duties as required.

3-4 years previous retail or cashiering experience;

1-2 years previous experience in a Supervisory role.

Job requires the ability to lift cash trays, stock, and merchandise;

Job requires the ability to stand for extended periods of time with frequent trips up and down stairs and will occasionally require the incumbent to climb ladders;

Job requires dealing with customer complaints and hostile situations on a daily basis;

Continual interaction with customers and staff;

Frequent exposure to noise arising from a crowded, busy retail environment;

Must be available to work on Sundays

Flexibility and availability in schedule are required during the week, including evenings, weekends and holidays. Job will occasionally require long hours during the busy season.

Successful completion of pre-employment requirements

Please note that the successful candidates must be available to work on Saturdays, Sundays, statutory holidays, the winter holiday period and occasional events.