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Retail Supervisor
The Label ME
Doha, QAT
Full Time
Manager
Onsite
1 weeks ago
Retail ManagementSales ManagementCustomer ServiceLeadershipStock ManagementPOS Systems
Free
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About the Role
The Label ME is hiring a Retail Supervisor to manage daily operations of luxury boutiques and pop-ups in Doha. The role involves supervising sales staff, ensuring excellent customer service, managing stock movement, and reporting.
Key Skills for This Role
Retail ManagementSales ManagementCustomer ServiceLeadershipStock ManagementPOS Systems
Responsibilities
- Supervise daily boutique and pop up operations.
- Ensure stores open and close on time according to company procedures.
- Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer facing spaces.
- Ensure the boutique always reflects a luxury and premium retail image.
- Monitor staff presence, grooming, attendance, breaks, and daily performance.
- Assign daily duties to sales staff and ensure they are completed.
- Ensure store policies are followed consistently.
- Lead, train, and supervise the sales team.
- Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards.
- Monitor daily sales performance and push the team to achieve targets.
- Coach staff on upselling, cross selling, customer communication, and luxury service.
- Report staff performance issues, shortages, lateness, poor attitude, or repeated mistakes to management.
Requirements
- 3–5 years of retail management experience.
- Experience in luxury retail, fashion, modest fashion, abayas, perfume, beauty, or multi brand retail is preferred.
- Strong leadership and staff management skills.
- Strong customer service and sales skills.
- Ability to manage sales targets and staff performance.
- Good understanding of stock movement and POS systems.
- High attention to detail.
- Strong communication and reporting skills.
- Ability to work under pressure during pop ups, events, launches, and busy periods.
- English is required; Arabic is an advantage.
Full Job Posting
Company Overview
- The Label is looking to hire reliable, organized, and responsible team members to support the daily operations of our growing retail businesses.
- The Label is a luxury multi brand modest fashion destination that brings together local and regional designers, with a focus on abayas, modest wear, and Khaleeji fashion.
Position Overview
- The Retail Supervisor is responsible for managing the daily operations of the boutiques and pop ups, including sales staff, customer service, store presentation, sales performance, stock movement, staff duties, reporting, and store level coordination.
- The role requires someone who is firm, organized, sales focused, detail oriented, and able to manage a luxury retail environment.
- The Retail Supervisor must ensure that staff understand their responsibilities, customers receive excellent service, and the boutique is always maintained to a high standard.
Store Operations
- Supervise daily boutique and pop up operations.
- Ensure stores open and close on time according to company procedures.
- Maintain store cleanliness, display standards, fitting rooms, lighting, racks, packaging areas, and customer facing spaces.
- Ensure the boutique always reflects a luxury and premium retail image.
- Monitor staff presence, grooming, attendance, breaks, and daily performance.
- Assign daily duties to sales staff and ensure they are completed.
- Ensure store policies are followed consistently.
Sales Team Management
- Lead, train, and supervise the sales team.
- Ensure sales staff understand product information, designer details, pricing, sizes, exchange/refund policies, POS usage, and customer service standards.
- Monitor daily sales performance and push the team to achieve targets.
- Coach staff on upselling, cross selling, customer communication, and luxury service.
- Report staff performance issues, shortages, lateness, poor attitude, or repeated mistakes to management.
- Ensure sales staff update sales reports and stock movement accurately.
Stock & Store Movement
- Monitor stock movement inside the store.
- Ensure stock receiving, stock transfers, returns, exchanges, and damaged items are recorded properly.
- Coordinate with the E Commerce Specialist for online order stock confirmation.
- Coordinate with Relationship Manager if designer clarification is needed.
- Report missing stock, damaged items, wrong prices, or quantity mismatches immediately.
- Ensure physical stock is handled carefully and not released without proper documentation.
Customer Service
- Ensure customers receive a professional and luxury experience.
- Handle normal store level customer complaints.
- Escalate serious complaints, VIP matters, designer related complaints, refund requests, or legal concerns to Relationship Manager, Head of Finance, and Owner when required.
- Ensure customer complaints are documented and resolved properly.
Reporting
- Verify daily sales reports.
- Check POS, cash, card, invoices, and sales staff reports.
- Report discrepancies to the Junior Accountant and Head of Finance.
- Submit weekly store reports including sales, staff issues, stock issues, complaints, and store supply needs.
Qualifications, Skills, and Competencies
- 3–5 years of retail management experience.
- Experience in luxury retail, fashion, modest fashion, abayas, perfume, beauty, or multi brand retail is preferred.
- Strong leadership and staff management skills.
- Strong customer service and sales skills.
- Ability to manage sales targets and staff performance.
- Good understanding of stock movement and POS systems.
- High attention to detail.
- Strong communication and reporting skills.
- Ability to work under pressure during pop ups, events, launches, and busy periods.
- English is required; Arabic is an advantage.
Additional Requirements
- Must maintain boutique luxury standards at all times.
- Must be firm with staff while remaining professional.
- Must ensure reports are accurate before submission.
- Must escalate serious issues immediately.
- Must not approve refunds, payments, penalties, or commercial exceptions without management approval.
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