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E-Commerce Shopify CRM AI Integration & Inventory Specialist

The Label ME
Doha, QAT
Full Time
Mid
4 days ago
ShopifyCRMInventory ManagementChatGPTClaudeExcel
Free

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Company Overview

  • The Label is a luxury multi brand modest fashion destination focusing on abayas, modest wear, and Khaleeji fashion.

Position Overview

  • The E Commerce, Shopify, CRM, AI Integration & Inventory Specialist manages Shopify product uploads, website updates, CRM/customer data, online stock accuracy, e commerce workflow, customer segmentation, AI/Shopify tools, and coordination between physical stock and online sales.

Shopify & Website Management

  • Upload products to Shopify with accurate names, descriptions, prices, sizes, colors, quantities, categories, images, and designer/brand details.
  • Update product availability, sold out items, pricing, images, collections, website banners, and campaign pages.
  • Ensure all online products are presented professionally and consistently.
  • Make sure Shopify stock matches physical stock and approved stock sheets.
  • Coordinate with the Digital Media Specialist for product photos, edited images, banners, and campaign visuals.
  • Check the website regularly for errors, outdated products, wrong prices, missing photos, or incorrect availability.

Stock & Inventory Coordination

  • Maintain stock data related to online products.
  • Coordinate with the Retail Manager for physical stock confirmation.
  • Record stock availability, sold out items, online sales, transfers, returns, and pending products.
  • Report missing stock, quantity mismatches, or online stock errors immediately.
  • Support monthly stock reconciliation with Retail Manager and Junior Accountant.

CRM & Customer Data

  • Manage customer data collected from POS, Shopify, e commerce, WhatsApp, Instagram, and campaigns.
  • Organize customer details including name, phone, email, purchase history, preferences, location, and source.
  • Segment customers by VIP status, repeat purchase, designer interest, product category, campaign relevance, and inactivity.
  • Support WhatsApp, email, SMS, and Klaviyo campaigns.
  • Provide accurate customer lists to the marketing team for approved campaigns.
  • Maintain confidentiality of customer data.

AI, Apps & Automation

  • Use ChatGPT, Claude, and AI tools for product descriptions, SEO titles, product tags, collection descriptions, campaign wording, and reporting.
  • Research Shopify apps, CRM tools, AI integrations, automation tools, and workflow improvements.
  • Understand how AI apps can support Shopify, customer segmentation, product uploads, and customer follow ups.
  • Recommend tools that improve accuracy, speed, and reporting.
  • Coordinate with management before activating or purchasing paid apps.

Online Order Support

  • Confirm online order stock availability with the Retail Manager before fulfilment.
  • Prevent overselling and incorrect online availability.
  • Support customer order updates when needed.
  • Coordinate with Junior Accountant if online sales invoices or payment records do not match.

Qualifications, Skills, and Competencies

  • 2–4 years of experience in e commerce, Shopify, CRM, inventory, or digital operations.
  • Strong Shopify knowledge.
  • Experience with CRM tools such as Klaviyo, Zoho CRM, Odoo CRM, or similar platforms.
  • Knowledge of customer segmentation, email campaigns, WhatsApp campaigns, and customer data management.
  • Strong Excel/Google Sheets skills.
  • Experience using ChatGPT, Claude, and AI tools.
  • Basic understanding of Shopify apps and integrations.
  • Strong attention to detail.
  • Experience in fashion, perfume, beauty, luxury retail, or multi brand retail is preferred.
  • English is required; Arabic is an advantage.

Additional Requirements

  • Must maintain customer data confidentiality.
  • Must not activate paid apps without approval.
  • Must ensure online stock is accurate.
  • Must coordinate before posting, promoting, or uploading products.
  • Must submit weekly and monthly e commerce/CRM reports.

Salary

  • Monthly Salary: QAR 5,000–6,000, based on experience.

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