Retail process and systems specialist (Fixed-Term 31st Dec 2027)

Authority to maintain store operational systems, data, labour standards, planning assumptions, and process documentation within agreed governance frameworks.

May implement routine store configuration and process changes within agreed standards and approval limits.

Responsible for identifying issues and improvement opportunities and recommending actions where appropriate.

Changes with significant store labour, operational, compliance, customer, or financial impact require approval through the appropriate governance process.

Degree qualified or able to demonstrate equivalent experience.

Experience working within a customer-focused, high-performing team, with a consistent record of delivering results and supporting continuous improvement.

Strong understanding of retail store operations at Store Manager level, including the factors that influence productivity, efficiency, and resource deployment.

Strong analytical and problem-solving skills, with experience using data to identify issues, evaluate options, and support decision-making.

Experience working with large datasets, operational systems, and business performance information.

Ability to communicate complex information clearly to a range of audiences.

Experience supporting and implementing operational change initiatives, including embedding new processes and ways of working.

Demonstrated ability to handle priorities, work independently, and deliver results in a fast-paced environment.

Adaptable, curious, and committed to continuous learning, with the ability to work closely with colleagues at all levels and embrace new ideas and change

Experience of working across multiple groups within a large, complex organisation, ideally in a central operations, retail support, or business improvement role.

Travel Requirement:

Relocation Assistance:

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.