Retail Operations Officer - UAE National role

Overview

• Some careers shine brighter than others.
• If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
• Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
• HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs.
• We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth.
• Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.
• In this role, you will:
• To ensure that tasks are prioritized, processed & completed in accordance with procedures.
• Common frauds/ errors/ irregular transactions are identified, and appropriate action is taken in accordance with the procedures.
• To provide a high-quality service, in line with procedures and compliance guidelines, to achieve maximum customer satisfaction by prompt and accurate processing of related documentation.
• To strictly follow the Health, Safety, Fire & security instructions as laid down from time to time.
• Knowledge and experience are shared with colleagues, providing assistance on referred/technical issues.
• Manage the International Wealth and Personal Banking (IWPB) updates on a weekly basis and take initiative to address any queries related to procedures.
• Maintaining quality level while discounting the alerts and referrals.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• To be successful in the role, you should meet the following requirements:
• Preferably 1 to 2 years of Banking experience within risk & compliance / regulatory role
• Thorough knowledge of KYC and onboarding guidelines and procedures
• Knowledge of various IWPB lending products
• Excellent communication and analytical skills
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE
• You’ll achieve more at HSBC.
• HSBC is committed to building a culture where all employees are valued, respected and opinions count.
• We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
• We believe diversity brings benefits for our customers, our business and our people.
• Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued by The Hong Kong and Shanghai Banking Corporation Limited.