Retail Operations Manager
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Key skills for this role
About the Role
Sands Middle East seeks an experienced Retail Operations Manager to oversee luxury watches and jewellery boutiques in Saudi Arabia. The role drives operational excellence, commercial objectives, and exceptional customer experience.
Key Skills for This Role
Responsibilities
- Oversee daily retail operations across boutiques, ensuring smooth execution of company policies, operational procedures, and luxury brand standards
- Develop and implement retail operational strategies to support sales growth, profitability, and overall business objectives
- Monitor boutique performance and retail KPIs, including sales achievement, productivity, conversion, customer satisfaction, and operational efficiency
- Partner with Boutique Managers to improve sales performance, team effectiveness, and customer experience
- Conduct regular boutique visits to ensure operational excellence, compliance, and consistent luxury service standards
- Ensure effective inventory management, stock accuracy, stock movement, replenishment, and loss prevention procedures
- Collaborate with Retail, Brand, Merchandising, Marketing, Finance, HR, Supply Chain, and Visual Merchandising teams
- Support boutique openings, renovations, relocations, and retail expansion projects
- Develop and implement retail SOPs, operational guidelines, and best practices
- Lead, coach, and develop Boutique Managers and retail teams
Requirements
- Bachelor's degree in Business Administration, Retail Management, or related field
- Minimum 10 years of retail experience, including 4 years in retail operations management within luxury watches, jewellery, fashion, or premium retail in the GCC
- Strong experience managing multiple boutiques or retail locations
- Proven track record in driving sales performance, operational excellence, and customer service standards
- Fluency in English required; Arabic preferred
Full Job Posting
Job Overview
- We are seeking an experienced Retail Operations Manager to oversee the retail operations of our luxury watches and jewellery business in Saudi Arabia.
- The role is responsible for driving operational excellence, achieving commercial objectives, maintaining luxury retail standards, and ensuring an exceptional customer experience across all boutiques.
- The ideal candidate will have strong experience in luxury retail operations, preferably within the watches and jewellery sector.
Key Responsibilities
- Oversee daily retail operations across boutiques, ensuring smooth execution of company policies, operational procedures, and luxury brand standards.
- Develop and implement retail operational strategies to support sales growth, profitability, and overall business objectives.
- Monitor boutique performance and retail KPIs, including sales achievement, productivity, conversion, customer satisfaction, and operational efficiency.
- Partner with Boutique Managers to improve sales performance, team effectiveness, and customer experience.
- Conduct regular boutique visits to ensure operational excellence, compliance, and consistent luxury service standards.
- Ensure effective inventory management, stock accuracy, stock movement, replenishment, and loss prevention procedures.
- Collaborate with Retail, Brand, Merchandising, Marketing, Finance, HR, Supply Chain, and Visual Merchandising teams to support business initiatives.
- Support boutique openings, renovations, relocations, and retail expansion projects.
- Develop and implement retail SOPs, operational guidelines, and best practices to improve efficiency and consistency.
- Lead, coach, and develop Boutique Managers and retail teams to achieve performance targets and deliver exceptional client experiences.
- Support workforce planning, recruitment, training, and employee development initiatives.
- Ensure compliance with company policies, local regulations, audit requirements, and global brand standards.
Qualifications & Experience
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Minimum 10 years of retail experience, including 4 years in a retail operations management role within luxury watches, jewellery, fashion, or premium retail in the GCC.
- Strong experience managing multiple boutiques or retail locations.
- Proven track record in driving sales performance, operational excellence, and customer service standards.
- Experience with luxury watches and jewellery brands is highly preferred.
- Strong understanding of luxury retail operations, inventory management, retail KPIs, and client experience.
- Experience leading and developing retail teams in a premium environment.
- Excellent analytical, leadership, communication, and problem solving skills.
- Strong stakeholder management skills with the ability to work with global brands and cross functional teams.
- Proficiency in Microsoft Office and retail systems (POS/ERP/CRM experience is an advantage).
- Fluency in English is required; Arabic language skills are preferred.
- This position is based in the Kingdom of Saudi Arabia (KSA). Candidates currently residing in KSA are preferred; however, applications are also welcome from candidates who are willing to relocate to KSA.
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