Restaurant Manager
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Key skills for this role
About the Role
Lavoya is seeking a Restaurant Manager to oversee outlet operations, manage staff, control costs, and ensure guest satisfaction at Em Sherif. The role requires strong leadership, customer service, and financial management skills.
Key Skills for This Role
Responsibilities
- Achieve restaurant operational objectives by contributing to strategic plans and reviews
- Prepare and complete action plans for the team including daily responsibilities
- Implement production, productivity, quality, and customer service standards
- Resolve team issues and guest complaints
- Manage daily operations to ensure efficient and profitable operation
- Control both FOH and BOH operations including product quality, safety, service standards, maintenance, hygiene
- Ensure proper communication between BOH and FOH staff
- Ensure adequate staffing at all times
- Control costs by reviewing waste sheets, inventory reports and purchase orders
- Manage procurement cycle including purchasing, receiving and storing
- Supervise, train and evaluate assigned personnel
- Obtain guest feedback and take action to improve satisfaction
Requirements
- High commitment to ethics and confidentiality
- Excellent customer service skills
- Excellent written, oral and interpersonal communication skills
- Highly motivated and self starter
- Attentive to details
- Team player with proven record of team management
- Strong problem solving skills
- Knowledgeable about Microsoft Office and POS system handling
- Knowledgeable about Food & Beverage safety and hygiene procedures, HACCP guidelines
- Knowledgeable in Finance and Accounting
- Able to work standing for several hours
- Neat, clean and well groomed
Full Job Posting
Outlet Management
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews
- Prepare and complete action plans for the team including daily responsibilities
- Implement production, productivity, quality, and customer service standards
- Resolve team issues and guest complaints
- Implement changes as directed by Em Sherif’s senior management
Operational Management
- Manage Em Sherif daily operations to ensure efficient and profitable operation as per pre set budgets and procedures
- Continuously improve operational execution through attention to detail and adherence to operating standards
- Control both FOH and BOH operations including product quality, safety, service standards, maintenance, hygiene
- Ensure proper and efficient communication between BOH and FOH staff
- Ensure adequate staffing of the restaurant at all times
- Be present at restaurant peak times
- Ensure all operations procedures are in line with Em Sherif standard operating procedures
- Stay updated on all Em Sherif services, entertainment, daily formulas and beverages
- Review daily restaurant logbook and take action when necessary
- Submit monthly report to Head of Operations including sales, guest satisfaction, performance vs forecast
- Identify and follow up on all restaurant maintenance issues
- Help in any area of the restaurant when circumstances dictate
Procurement Management
- Control costs by reviewing waste sheets, inventory reports and purchase orders
- Be responsible for the procurement cycle (purchasing, receiving and storing)
- Ensure stock levels are as per set par levels and operational requirements
- Estimate Food & Beverage consumption to anticipate amounts to be purchased
Personnel Management
- Ensure employees are treated fairly and equitably; strive to improve employee retention
- Attend monthly meetings with heads of departments to discuss operations, sales, budget, goals
- Hold daily and weekly briefings with FOH and coordinate with head chef
- Be responsible for employee motivation and provide recognition and guidance
- Supervise, train and evaluate assigned personnel in proper use of equipment, food preparation, menu, service, etc.
- Supervise reservations management
- Manage staff and provide feedback
- Enforce Em Sherif policies and procedures
- Participate in recruiting and training of new employees
- Communicate performance expectations in accordance with job descriptions
- Identify training needs and submit training plans to HR
- Hold regular performance appraisals and ensure corrective action
Accounting
- Meet restaurant financial objectives
- Assist with preparation of annual budget
- Control product inventory and order supplies; control supplier purchase invoices
- Secure storage and cash handling areas to minimize risk and loss
- Monitor daily sales and compare revenues and expenses to forecasted budget
- Review daily POS sales report and approve discounts/complimentary food
- Approve and sign daily deposit of restaurant cash
- Over sign bank and other receipts, bills and checks for purchases
- Maximize sales profitability by ensuring portion control and monitoring accuracy of charges
- Prepare cash drawers
Guest Service
- Obtain guest feedback on overall experience and take action/follow up
- Manage service delivery to ensure excellence from arrival to departure
- Visit tables to ensure guest satisfaction and handle complaints
- Ensure timely delivery of guest orders
- Review guest satisfaction results with employees to develop corrective action
- Identify guests’ preferences to anticipate their needs
Administration
- Ensure all daily administrative tasks are completed effectively and timely
- Approve employees’ weekly schedules and ensure adherence
- Ensure disciplinary procedures and documentation are completed according to standards
Personal Skills and Abilities
- High commitment to ethics and confidentiality
- Excellent customer service
- Excellent written, oral and interpersonal communication skills
- Highly motivated and self starter
- Attentive to details
- Team player with proven record of team management
- Strong problem solving skills
- Knowledgeable about Microsoft Office and POS system handling, able to handle money and operate cash register
- Knowledgeable about Food & Beverage safety and hygiene procedures, HACCP guidelines
- Knowledgeable in Finance and Accounting
- Able to work standing for several hours
- Neat, clean and well groomed
Work Location
- In person
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