Assistant Restaurant Manager
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Key skills for this role
About the Role
Lavoya is seeking an Assistant Restaurant Manager with Arabic language and Lebanese cuisine experience.
Key Skills for This Role
Responsibilities
- Support the Restaurant Manager in achieving operational and financial objectives
- Assist in implementing strategic plans, action plans, and operational improvements
- Supervise daily restaurant operations to ensure efficiency, service excellence, and compliance with SOPs
- Oversee FOH and BOH activities to maintain quality, hygiene, safety, and presentation standards
- Ensure proper communication between FOH and BOH teams
- Monitor staffing levels and support shift scheduling
- Ensure compliance with opening, closing, and service procedures
- Handle guest complaints and team issues, escalating when necessary
- Monitor daily logbooks and follow up on operational concerns
- Assist in preparing operational and performance reports
- Follow up on maintenance issues and ensure timely resolution
- Step in to support any area of the restaurant when required
Requirements
- Arabic Language and Lebanese Cuisine experience is a must
- Strong leadership and team support skills
- Excellent communication and customer service abilities
- Detail oriented and organized
- Ability to perform under pressure in a fast paced environment
- Knowledge of POS systems, Microsoft Office, and cash handling
- Knowledge of Food & Beverage safety, hygiene, and HACCP standards
- Financial awareness and cost control understanding
- Professional appearance and grooming standards
Full Job Posting
Outlet Management
- Support the Restaurant Manager in achieving operational and financial objectives.
- Assist in implementing strategic plans, action plans, and operational improvements.
- Supervise daily restaurant operations to ensure efficiency, service excellence, and compliance with SOPs.
- Oversee FOH and BOH activities to maintain quality, hygiene, safety, and presentation standards.
- Ensure proper communication between FOH and BOH teams.
- Monitor staffing levels and support shift scheduling.
- Ensure compliance with opening, closing, and service procedures.
- Handle guest complaints and team issues, escalating when necessary.
- Monitor daily logbooks and follow up on operational concerns.
- Assist in preparing operational and performance reports.
- Follow up on maintenance issues and ensure timely resolution.
- Step in to support any area of the restaurant when required.
Procurement Management
- Support cost control by reviewing waste, inventory, and purchase orders.
- Assist in purchasing, receiving, and storing procedures.
- Monitor stock levels to ensure par levels are maintained.
- Support Food & Beverage consumption forecasting.
Personnel Management
- Supervise and support FOH and BOH staff during shifts.
- Conduct daily briefings and communicate operational updates.
- Assist in staff training, onboarding, and performance evaluations.
- Monitor employee performance and provide feedback.
- Support employee engagement and motivation initiatives.
- Ensure policies and procedures are followed consistently.
- Coordinate with HR regarding schedules, attendance, payroll, and employee matters.
- Assist in handling disciplinary actions when required.
Accounting & Financial Support
- Support achievement of sales and profitability targets.
- Monitor daily sales and report variances to the Restaurant Manager.
- Assist in inventory control and invoice verification.
- Ensure proper cash handling and POS accuracy.
- Review discounts and complimentary approvals as per policy.
- Support cost control initiatives and portion monitoring.
Guest Service
- Ensure high service standards from guest arrival to departure.
- Visit tables regularly to ensure guest satisfaction.
- Address guest complaints promptly and professionally.
- Monitor order delivery timing and service efficiency.
- Support guest feedback collection and corrective actions.
Administration
- Ensure daily administrative tasks are completed accurately and on time.
- Assist in preparing staff schedules.
- Ensure proper documentation and compliance with disciplinary procedures.
Personal Skills & Abilities
- Strong leadership and team support skills.
- Excellent communication and customer service abilities.
- Detail oriented and organized.
- Ability to perform under pressure in a fast paced environment.
- Knowledge of POS systems, Microsoft Office, and cash handling.
- Knowledge of Food & Beverage safety, hygiene, and HACCP standards.
- Financial awareness and cost control understanding.
- Professional appearance and grooming standards.
Work Location
- In person
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