Restaurant General Manager
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Key skills for this role
About the Role
Chocomelt is hiring a Restaurant General Manager for Chutney & Co. in Doha to drive operational excellence, financial performance, and brand growth. The role oversees daily operations, manages teams, and ensures high-quality guest experiences.
Key Skills for This Role
Responsibilities
- Oversee overall business performance and ensure operational excellence
- Lead, develop, and support management teams
- Monitor financial performance and implement actions to improve profitability
- Ensure compliance with company policies and local regulations
- Manage escalated guest concerns and ensure resolution
- Support marketing initiatives and strengthen brand presence
Requirements
- Strong commercial acumen and business awareness
- Ability to lead and develop management teams
- Experience in P&L management and financial reporting
- Knowledge of health and safety regulations
Full Job Posting
Function
- The Restaurant General Manager (RGM) is accountable for the overall business performance of Chutney & Co., driving operational consistency and long term growth across the brand.
- This role focuses on setting direction, optimizing performance, and ensuring the business meets its key operational and financial objectives.
- The RGM ensures strong controls across cost, quality, and compliance, while building team capability and maintaining high service standards.
Primary Duties & Responsibilities
- Oversee overall business performance, ensuring operational excellence, strong guest satisfaction, and consistent brand standards across the restaurant (and multiple sites where applicable).
- Lead, develop, and support management teams, building a high performance culture and ensuring team capability and succession planning.
- Provide strategic oversight of daily operations, ensuring efficiency, consistency, and alignment with company objectives.
- Monitor and evaluate operational and financial performance, identifying trends and implementing actions to improve sales, profitability, and productivity.
- Ensure effective control of costs across labor, inventory, and expenses while maintaining quality and service standards.
- Oversee budgeting, forecasting, and financial reporting, ensuring accuracy, accountability, and alignment with company targets.
- Take full ownership of the restaurant’s P&L, ensuring sustainable profitability and financial discipline.
- Ensure compliance with company policies, health and safety standards, and local regulations.
- Maintain oversight of food and beverage quality, consistency, and the overall guest experience.
- Review and submit performance reports and share insights with senior management and Head Office.
- Manage escalated guest concerns, ensuring prompt and effective resolution.
- Support marketing initiatives and identify opportunities to strengthen brand presence and business growth.
Skills
- Strong commercial acumen and business awareness
- Ability to think strategically and make sound decisions
- Capability to lead, influence, and align management teams
- Strong analytical skills with the ability to interpret performance data
- Effective stakeholder management and communication skills
- High level of accountability and ownership
- Ability to manage complexity and multiple priorities
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