Resident Concierge

Description

At PALMA we’re redefining the resident experience through exceptional service, professionalism, and hospitality. As a Resident Concierge, you’ll be the first point of contact for residents and guests, playing a key role in creating a welcoming, responsive, and service-oriented environment. This position is perfect for someone who thrives in a people-focused setting and is looking for career growth in the property management or hospitality industry.

Key Responsibilities

Resident and Guest Relations: Act as the primary point of contact for all resident and guest inquiries (non-financial), ensuring exceptional customer service and issue resolution.

Administrative Support: Manage incoming calls and general inquiries, ensuring prompt and efficient message delivery to the appropriate departments or team members.

Logistics & Access Control: Coordinate move-ins and move-outs, manage guest access logs, and oversee the key or access control systems for the building.

Package Management: Efficiently handle all incoming packages, deliveries, and mail, including logging, secure storage, and resident notification.

Building Operations & Maintenance:

Conduct regular parking audits and report any violations or issues to management.

Ensure the front of house, lobby, and common areas maintain a professional and welcoming appearance.

Document maintenance requests and coordinate with the maintenance team or vendors for timely resolution.

Reporting: Complete and maintain accurate daily activity and operational reports for property leadership.

Qualifications

1 year of experience in hospitality, residential, or front desk roles

Excellent communication and interpersonal skills

Tech-savvy with comfort using new software, email, and basic MS Office tools

Organized, dependable, and able to multitask in a fast-paced environment

Flexible availability - weekends are a must and holidays as needed

Why Join Us?

Career Pathways: We invest in your development. Grow into leasing, operations, or property leadership roles with hands-on mentorship and formal training.

Supportive Culture: Join a team that values initiative, positivity, and collaboration

If you're passionate about hospitality and ready to build a long-term career in residential living, we’d love to meet you.

Apply Today and become the face of PALMA in Beverly Hills.