Community Manager

The Community Manager is the operational backbone of the property. You own the day-to-day — from leasing tours and resident relations to team oversight and financial reporting. This is a hands-on, front-of-house leadership role requiring strong organizational instincts, comfort with property management software, and a service-first mindset.

• Manage the tour path and conduct leasing tours end-to-end

• Execute timely prospect follow-ups and handle intake at the first point of contact

• Review comps regularly to identify pricing opportunities

• Coordinate and physically assist with move-ins and move-outs

• Complete move-in/move-out checklists and walk vacant units

• Sign leases via Bluemoon; conduct in-person renewal conversations (supported by Elise AI)

• Post 3-Day Notices as required

• Walk the property and review onsite checklists daily (e.g., Do It Daily)

• Sort and triage the distribution inbox daily — flag items for the remote team, assign tasks, and forward invoices appropriately

• Complete basic accrual reviews (approve/deny with receipts)

• Scan checks via KAI; input and receive POs via Payscan (approver role)

• File incident reports as needed

• Maintain front-of-house organization; order office supplies via HD Yardi Marketplace

• Conduct tenant ledger audits and issue credits where applicable

• Complete the Daily Report using the internal template (internal + client-facing versions)

• Perform basic accrual review and receipt reconciliation

• Approve team timesheets via Gusto

• Lead team huddles and track KPIs

• Respond to escalated resident matters (Level 2)

• Contribute leasing and review narrative for weekly/monthly reporting

• 2+ years in residential property management, leasing, or a related field

• Experience with Yardi (or comparable PMS); Bluemoon, Gusto, or Payscan familiarity a plus

• Comfortable working across multiple software platforms simultaneously

• Strong written and verbal communication; professional presence with residents and ownership

• Highly organized with the ability to self-prioritize in a fast-moving environment

• Reliable, detail-oriented, and willing to get hands-on when needed