Residences Concierge Coordinator (Russian Speaker) - BVLGARI Resort Dubai
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About the Role
BVLGARI Resort Dubai is hiring a Russian-speaking Residences Concierge Coordinator to respond to guest requests for special arrangements, provide information about the property and local amenities, and handle guest calls and messages.
Key Skills for This Role
Responsibilities
- Respond to guest requests for special arrangements or services such as transportation, reservations, and dry cleaning
- Provide information to guests about the property and surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate departments to resolve guest issues
- Monitor club lounge for seating availability, service, safety, and guest well being
Requirements
- High school diploma or GED equivalent
- No related work experience required
- Russian language proficiency
Full Job Posting
Position Summary
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Monitor club lounge for seating availability, service, safety, and well being of guests.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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