Guest Relations Agent - BVLGARI Resort Dubai
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Key skills for this role
About the Role
BVLGARI Resort Dubai seeks a Guest Relations Agent to process check-ins/outs, handle guest requests, and coordinate with housekeeping. Requires high school diploma, no prior experience needed.
Key Skills for This Role
Responsibilities
- Process all guest check ins by confirming reservations, assigning room, and issuing room key
- Process all payment types including room charges, cash, checks, debit, or credit
- Process all check outs including resolving late and disputed charges
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to track readiness of rooms for check in
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
- Supply guests with directions and information regarding property and local areas of interest
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
- Complete designated cashier and closing reports in the computer system
- Count bank at the beginning and end of shift; balance and drop receipts according to Accounting specifications
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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